Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to keep my aol address. With my age it’s hard…

Customer Question
I am trying to...

I am trying to keep my aol address.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

With my age it’s hard trying to keep up with different passwords and email addresses. So I have been dealing with one for years.

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Tablet

Technician's Assistant: What troubleshooting have you tried?

It keeps telling me to do it over because it’s not recognizing my account.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
1/9/2018
Email technician: Moses C,
 replied 6 months ago
Moses C
Category: Email
Satisfied Customers: 934
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

What exactly are you having trouble with are you not able to login to aol email

Ask Your Own Email Question
Email technician: Sean S., Computer Support Specialist replied 6 months ago
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,372
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today! So you would like to keep your AOL address? Is this correct?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cant't get in because I have changed password and dont know
cant't get in because I have changed password ***** dont know what that is … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
Hotmail says my account doesn't exist. Tablet and iphone. My
my iAd was stolen and I locked it. Changed my email address on my phone to same as iAd was. Now I am not getting any emails on hone … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
AOL will not deliver my email. It said my name and password
AOL will not deliver my email. It said my name and password ***** not right. Foolish me....I went to settings and wiped out the password (which I in no way remember what it was as it has been years!) … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I need to recover at least 3 accounts from a know hyjacker,
I need to recover at least 3 accounts from a know hyjacker, girlfriend or ex girlfriend, got one of them back but was half deleted and would like to recover lost data. There were lots of risky picture… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I am panic stricken right now. I have held an AOL account
I am panic stricken right now. I have held an AOL account from the first time I got a computer. Suddenly, today my account was not recognized. I was directed through a series of complicated instructio… read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I have a gmail account that I have not been able to verify
I have a gmail account that I have not been able to verify for Google, so I am locked out. No big deal because I don't really use it. But even though I eliminated the account, and I use my aol.com add… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I send emails from my office Outlook Express. I started
I send emails from my office Outlook Express. I started getting Mail Delivery problems a few months ago - kicking back messages I sent out to addresses in my address book which I have been using for s… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am trying to sign in on my computer (no problems with my
I am trying to sign in on my computer (no problems with my phone account) and AOL refuses to recognize my email address ***@******.*** Have had this address since 1999 I think. What is the deal? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I can't log into my account. Everything was fine as of
i can't log into my account. Everything was fine as of Tuesday. I've tried resetting my password ***** it doesnt recognize that the email belongs to me. I called a tech support number but they were go… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Need to reset password, but outlook not recognizing me from
need to reset password, but outlook not recognizing me from the additional information i provide … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My account "baddchaos" anymore, and I forgot my password.
my account "baddchaos" anymore, and I forgot my password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I can not set up a new aol account. It keeps asking for
I can not set up a new aol account. It keeps asking for server address and they can't connect try later. I have completed deleted everything from my LG phone and started over. Set up gmail acct. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Can't get one of two Aol email from either the Apple mail or
Can't get one of two Aol email from either the Apple mail or the their servers. Both of those e-mails were sold by verizon clients to AOL, used the same email addresses - (i.e.***@******.***) and pass… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Can not access my gmail account. Have used all the help
Can not access my gmail account. Have used all the help screens. It still will not let me in. I can't change passwords. The only thing different is we have a new Comcast modum. I tried to sign in for … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I cannot get to my email through my PC or tablet. I have used
I cannot get to my email through my PC or tablet. I have used aol for years. What is going on? What do I need to do? I am *****@******.***. I am using my husbands email to access you at *****@******.*… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have used the same email address daily for years now suddenly
I have used the same email address daily for years now suddenly AOL doesn't recognize my password ***** send it to an alternate email address… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My access to my M4aygrm account is being blocked. I cant
My access to my M4aygrm account is being blocked. I can't identify the issue....did someone manage to take it over?… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I have been locked out of my gmail account. It seems that
I have been locked out of my gmail account. It seems that being 65 isn't old enough. I can't remember my password XXXXX get to the paperwork I need to prove my age and I am reluctant to go get a credi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x