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Bought a new computer with window's 10 and i started with…

Customer Question
Bought a new computer...

Bought a new computer with window's 10 and i started with another email address and that email address doesn't exist any longer. I would to start over with the whole thing because Microsoft keep defaulting to the old address.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

IPhone and this messed up computer.

Technician's Assistant: What troubleshooting have you tried?

The only things that Microsoft is to reset my password, but that doesn't get rid of the non-existent email address at the start.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, it has been very frustrating that can't change my own stuff, including my Microsoft account. It's MY computer, not Microsoft's. I want it the way that want, instead of being stuck with a non-existent email address at the start.

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
1/9/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. When did you purchase your new Windows 10 computer?

Is the internet currently working on your new Windows 10 computer?
Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
About 4 months ago, at Costco and I’m thinking to take it back and buy a mac
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

I can help you quickly right now. Is the internet currently working on your new Windows 10 computer?
Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 6 months ago
You’re kidding, right?
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

I'm an independent computer tech. Is there any problem?

How about with a small amount as shown for direct remote support?

Please reply at the box below; we guarantee our service. Thank you.

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