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After trying many times, I cannot receive e-mails on my

Customer Question
After trying many times...

After trying many times, I cannot receive e-mails on my computer.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

The message I get does show up when I check my google mail via the Internet, but does not show up on my Outlook program. Neither can I send a connection from my Outlook program. Had a problem with my Google PW, but I believe that is OK now.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have Norton 360 Premier (most current version) on my computer, seems to be working well. How should I verify your question/answer?

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

I do not believe I do.

Submitted: 1 month ago.Category: Email
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Answered in 5 minutes by:
1/8/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 month ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,219
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 month ago

Can you login to www.gmail.com using the same username and password?

Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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