Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have an account but the wrong e-mail address. Gmail. Web…

Customer Question
I have an account...

I have an account but the wrong e-mail address

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I want to access my account but for some reason the account has [email protected] gmail.com instead of [email protected] .com.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I wanted to do my DNA but of course I can not put it in. I have tried to send my real e-mail address but ancestry.com has not answered

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
1/8/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,956
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

The gmail.com takes you to the wrong address?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,956 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Somebody hacked my gmail. Phone / web browser. I tried
I tried putting my password ***** it said it was wrong and the person switched all my backup emails and numbers … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Remove wrong email address. Gmail. Web browser. Triedto
remove wrong email address JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Has been in use for 5 years. With the installation of a new
has been in use for 5 years. With the installation of a new computer I cannot recover my account. However, I continue to receive gmail on my IPhone. I must recover google gmail for my business. Please… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have fit bit charge 2 and my web address is worng.
I have fit bit charge 2 and my web address is worng … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I want to add read receipt to my home gmail and it is not
I want to add read receipt to my home gmail and it is not available as I cannot sign in as administrator … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
6,956 satisfied customers
Google does not accept my e-mail address. It keeps asking me
Google does not accept my e-mail address. It keeps asking me for alternate e-mail addresses. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Sept. 2017 I typed in, and it should have been dr.shbrown
Sept. 2017 I typed in***@******.***, and it should have been dr.shbrown @gmail.com. I have been trying to delete the dr.shbrpwn @gmail.com for quite awhile, but have been unable to. Any suggestions to… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I was working on a gmail e-mail document send to my own g
I was working on a gmail e-mail document send to my own g mail account Chris.Athanassiades at gmail .com. … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
My google account is not receiving e0-mail. Google has the
My google account is not receiving e0-mail. Google has the wrong account to receive e-mail.' They have: waltretko @gmail.com. It should be***@******.***. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
6,956 satisfied customers
I am on a Mac book pro that is not mine. I want to get on my
I am on a Mac book pro that is not mine. I want to get on my e mail but when I hit a search for gmail I get another guests e mail and I cannot find a place or way to get mine. help me please … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Trying to sign in to ancestry.com & I cannot get a password
Trying to sign in to ancestry.com & I cannot get a password ***** sent to my gmail. Nothing shows up. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have lost my tube numbers because of moving and now I
I have lost my tube numbers because of moving and now I can't get my DNA results is it possible to send it to me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I had a Google account under ********@******.com I tried to
I had a Google account under ********@******.com I tried to sign in under that e-mail address it stated that I did not have an qoogle account under thatgmail. Google Account did something why should I… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
My gmail is *********@gmail.com, now they have it as. I have
My gmail is *********@gmail.com, now they have it as***@******.***. I have the same on my cell ***-***-**** which is what I would perfer. My password ***** *******? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Outlook error message followed by a into a E-mail error message
Outlook error message followed by a into a E-mail error message : Outlook: "Your IMAP server once to alert you to the following: please login to your web browser http://support. Google. Com/mail/accou… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I am trying to fetch messages from:[email protected] Does
I am trying to fetch messages from:[email protected] Does not do so. Connection Error message returned. Connection refused. Help please. Gary… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I have not been able to send emails using the gmail server,
I have not been able to send emails using the gmail server, so tried changing my account settings. Now i can't send via gmail and also cannot read any emails in my inbox. Can you help please?… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I had my lap top formatted. I had been using hotmail. It
I had my lap top formatted. I had been using hotmail. It came back as live,com. I can't remember my old hotmail address. I have tried fo get a new address for 4 days now. I have tried every few hours.… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x