Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Thanks for your quick response! After many tries, I am

Customer Question
Thanks for your quick...

Thanks for your quick response! After many tries, I am unable to access my android phone on Google data.

Technician's Assistant: Are you logged into your email account on any other devices?

No, my email account is only my phone.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. my phone is(###) ###-#### I will certainly appreciate your call!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't believe so. I really appreciate this process.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
1/9/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you can't access your Google account when using your Android phone?

Did you try visiting Google's My Account via web using a browser on computer? Please try sign on there and let me how it goes. Thanks.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can't get into my google email account, or any other
I can't get into my google email account, or any other google accounts. I've tried changing my password ***** one of the two step verification questions is when was my google account created....I have… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
I really hope you will help me because yesterday the personI
I really hope you will help me because yesterday the personI spoke to was rude! … read more
John Castle
John Castle
BSC in Computing Network Management and Design
152 satisfied customers
Firstly my bq edison 3 tablet was taken over by someone
firstly my bq edison 3 tablet was taken over by someone purporting to be ******. At the moment i can't access emails on my tablet. The problem has apparently spread to my computer as, when I try to ac… read more
Harry
Harry
2,052 satisfied customers
Cannot install outlook email on note 8 after email reset.
Cannot install outlook email on note 8 after email reset … read more
bbao
bbao
IT Consultant
1,835 satisfied customers
Pearl... My question concerns backup of my cell phone data
Second opinion] Hello, Pearl... My question concerns backup of my cell phone data to an email account with Google. I'm not sure the phone is backing up, and I'm calling to check that out. ...robert … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
It is my google account I forgot my password and I am locked
It is my google account I forgot my password ***** I am locked out and the email I have on the account to recover the password ***** longer works … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My daughter lost her android phone. I suspended the line
My daughter lost her android phone. I suspended the line 12/21. This morning I reconnected and called the phone. It was on. We used google locate android to find the account has been hacked. We have t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
How do I access my google account? I have a android account
How do I access my google account? I have a android account under Robert S. Gehrman (which I have forgetten my password) and in addition I have a gmail account under***@******.***. I wish to set up go… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I have changed my password several times over the last week
Hello, I have changed my password ***** times over the last week and lost track of what I changed it to. Now after numerous attempts to recover the account and change password, including using the 6-d… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Trying to activate a new phone. google message says this
trying to activate a new phone. google message says this device was reset and sign in with a google account that was previously synced … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have my phone set up to my gmail account and i locked my
i have my phone set up to my gmail account and i locked my self out of my own phone. Now I've set up the gmail account only to download games and now i do not remember my own password *****'t been abl… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
For about a week now, my Moto G 3rd Gen phone has not been
For about a week now, my Moto G 3rd Gen phone has not been deleting certain messages, and the number of such messages is growing. I have tried deleting by tapping the trash can symbol and also by swip… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Second opinion] I cannot log into my account I dont have the
Second opinion] hello I cannot log into my account I dont have the phone numbers that I used to have, is there anyway you could give me a temp password ***** I can log into my account, as I forgot it… read more
bbao
bbao
IT Consultant
1,835 satisfied customers
Can not remember password and can not reset, tried last
click forgot password ***** sent me numbers to enter still can not reset … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
My android phone says: Unable to connect to email server to
my android phone says: Unable to connect to email server to verify your account information. No response from server. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm using Mighty text and I want to change the email address
I'm using Mighty text and I want to change the email address being used. However, the first email address is being used by Google and when I try to change to the other email address, I only get offere… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I am wrtting son who has a Motorola G 3rd generation. He
I am wrtting for my son who has a Motorola G 3rd generation. He inilialized his phone without removing his google account:***@******.***. He is now unable to use his phone. He went on g.co recover but… read more
Gary Jensen
Gary Jensen
Functional Systems Administrator
Electronics Engineering
21 satisfied customers
Hi I am seeking urgent help.. My daughter locked my phone and
Hi I am seeking urgent help.. My daughter locked my phone and it is asking me for my gmail and password...I do not know my password... I need to unlock it asap. My gmail address is [email protected] I do… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x