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All of a sudden yesterday and today, important hotmail

Customer Question
All of a sudden...

All of a sudden yesterday and today, important hotmail messages have not gone into my inbox but have gone directly into my trash. I have not changed any settings and can find no excuse for this to be happening. I'd appreciate some guidance as to how to fix this.

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

I have a Microsoft Surface, a Kindle and a Samsung Galaxy S4. I access email usually on the Surface if I'm home and on the phone if I'm out.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so. I just watched two important messages go into the trash on my Surface without my even looking at their contents.

Submitted: 7 months ago.Category: Email
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Answered in 7 minutes by:
1/8/2018
Email technician: Chris L., Support Specialist replied 7 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,846
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Is this happening with all new emails? Often times if your account gets hacked the hackers will set up a filter that directs new mail to the trash.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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