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I have been trying for a couple of days to log into me gmail…

Customer Question
I have been trying...

I have been trying for a couple of days to log into me gmail account. The password ***** changed three days ago and I need to change it again because I can not get it to work.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes, several devices 1. my laptop at work 2. a work computer and 3. my home computer.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, my phone number is:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't believe so. Thank you

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
1/8/2018
Email technician: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,949
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. When you try and reset the password ***** you able to get a code texted to your phone?

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Customer reply replied 8 months ago
No, I have been unable to get gmail to respone
Email technician: Chris L., Support Specialist replied 8 months ago

What options are you being shown when you try and reset the password?

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Customer reply replied 8 months ago
I feel like I am being taken advantage of. I already paid $47.00 Why can't you help me?
Email technician: Chris L., Support Specialist replied 8 months ago

I am not sure why you feel that way and I can help you but I need information in order to provide you with the information that will best help you in your situation and you have not given that to me. I had asked what options are you being shown when you try and reset your password. I need to know these so I can best tell you how to reply as you will need to confirm that this is your gmail account before gmail will let you reset the password.

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Customer reply replied 8 months ago
Why is there another cost involved?
Email technician: Chris L., Support Specialist replied 8 months ago

This website is not free. It is called justanswer.com and allows you to pay to get advice from verified professionals. If you came here in error let me know.

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Customer reply replied 8 months ago
I want my credit card reimbursed. I am not happy!!!!
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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