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Need to connect my email back on my phone. Not sure, my

Customer Question
Need to connect my...

Need to connect my email back on my phone

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Not sure, my phone broke and lost my information, was on sbcglobal.ner

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Phone, my cell #510(###) ###-####

Technician's Assistant: What troubleshooting have you tried?

Went through my phone over and over; went to at and t store,t he told me to get on my pad to access account, here I am

Submitted: 1 month ago.Category: Email
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Answered in 12 minutes by:
1/8/2018
Email technician: Kris Rodgers, IT Manager replied 1 month ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,316
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 1 month ago
About a week, my old phone was 5 years old and broke
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Who is the email provider?

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Customer reply replied 1 month ago
Sbcglobal.net
Email technician: Kris Rodgers, IT Manager replied 1 month ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 1 month ago
Thanks, ***** ***** don’t want to continue, I would like to be reimbursed my money
Email technician: Kris Rodgers, IT Manager replied 1 month ago

I need to resolve your issue, we are not a free service.

Are you ready to continue?

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Customer reply replied 1 month ago
Go ahead
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Are you aware of the current costs before we continue?

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Customer reply replied 1 month ago
$48
Customer reply replied 1 month ago
$42.00
Email technician: Kris Rodgers, IT Manager replied 1 month ago

OK great. What's the make and model of the phone?

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Customer reply replied 1 month ago
I phone 5c
Email technician: Kris Rodgers, IT Manager replied 1 month ago

OK - please go to settings > email and add the account

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Customer reply replied 1 month ago
Account?
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Yes the mail account

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Customer reply replied 1 month ago
Not working
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Can you please be more specific

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Customer reply replied 1 month ago
Went to settings, mail then where?
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Do you see "add account"

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Customer reply replied 1 month ago
My password ***** *****
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Can you try logging in on the webmail website and tell me if this works?

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Customer reply replied 1 month ago
It doesn’t work
Email technician: Kris Rodgers, IT Manager replied 1 month ago

I am going to opt out for another expert to help you as I am stuck.

You will be emailed when they pick this up.

Goodbye.

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Email technician: Isaac Franklin, Support Technician replied 1 month ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,476
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is***** can finish helping you today if you would like.

Before you can add any email to a phone/device, we must get that password ***** it back.

Lets try this from the start:

Can you log into the phone or are you locked out due to that email password ***** wrong?

What is after the @sign on the email? sbcglobal/yahoo/att?

Lets reset that one first and then proceed to phone.

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Customer reply replied 1 month ago
It says I cloud
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Can you log into the phone or are you locked out due to that email password ***** wrong?

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Customer reply replied 1 month ago
I can get into my phone but need password
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Ok, so what you are saying is that you can get in your phone, but you need to only fix your icloud email

on that phone?

This puts you through apple, but you reset your icloud email with it as well:

  1. Navigate to iforgot.apple.com from any web browser.
  2. Enter your Apple ID, which is the email address associated with your Apple or iCloud account. If you've forgotten the address you used to create your Apple ID, follow the steps to recover your Apple ID.
  3. Type in the CAPTCHA characters to prove you aren't a robot.
  4. Click or tap Continue.

  5. Select I need to reset my password.
  6. Click or tap Continue.

  7. Select Get an email to have the instructions sent to your email address.

    If you don't want to wait for the email, you could, instead, select Answer security questions and answer the security questions you filled out when you first entered your Apple ID (NOTE: You'll have to remember the answer to those security questions).

  8. Click or tap Continue.

    You will receive an email at the address associated with your Apple ID.

  9. Open the email you received from Apple titled "How to reset your Apple ID password."

  10. Click or tap Reset now in the email. You will be redirected to the reset section of iforgot.apple.com.
  11. Back on the website, enter a new password.
  12. Enter the new password again to confirm.

Click or tap on Reset Password.

How to reset your password ***** you have two-factor authentication enabled

If you have additional security protection in the form of two-factor authentication, you can reset your password ***** your iPhone via the Settings section. If you don't have access to your iPhone or iPad, you can use Account Recovery from iforgot.apple.com.

  1. Navigate to iforgot.apple.com from any web browser.
  2. Enter your Apple ID, which is the email address associated with your Apple or iCloud account. If you've forgotten the address you used to create your Apple ID, follow the steps to recover your Apple ID.
  3. Type in the CAPTCHA characters to prove you aren't a robot.
  4. Click or tap Continue.

  5. Enter the phone number of your trusted device.
  6. Click or tap Continue.

  7. Select Use trusted phone number if you have access to your trusted device.

    You can also select Reset from another device to use a different device than your trusted device.

  8. Click or tap Continue.

  9. Click or tap Start Account Recovery.

If you put in correct/updated back up measures, you should be able to recover that account/email password.

https://drfone.wondershare.com/icloud/how-to-recover-icloud-password.html

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Isaac Franklin
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,476
1,476 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

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