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I Jimmy Epperson, had my DNA through Ancestry and received a…

Customer Question
I Jimmy Epperson, had...

I Jimmy Epperson, had my DNA through Ancestry and received a note/t

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

YAHOO, I received a note from a COHEN with information that they were matched in some way to me. I answered through ancestry. I got an automated message from from ancestry with this support address. What to do next??Did they receive my reply?

Technician's Assistant: The Email Technician will be able to walk you through that. How do you usually access Yahoo? On a phone or tablet, or through a web browser?

On my iphone

Technician's Assistant: What troubleshooting have you tried?

Just this I don't know what else to do.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No like what?

Submitted: 6 months ago.Category: Email
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Answered in 19 minutes by:
1/8/2018
Email technician: Kris Rodgers, IT Manager replied 6 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Jess M.
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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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