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I can not sign in to yahoo .com. My security question was…

Customer Question
I can not sign...

I can not sign in to yahoo .com

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My security question was who is my best friend and it did not work

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Also tried to enter my phone number did not work I use to have Verizon.net account and they said it now not supported it will be yahoo now I do not want to change my email address

Submitted: 6 months ago.Category: Email
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Answered in 7 minutes by:
1/8/2018
Email technician: Isaac Franklin, Support Technician replied 6 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,891
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your yahoo. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Email technician: Isaac Franklin, Support Technician replied 6 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 6 months ago
hp computer have internet exporer I am not so good on computer can u log in and walk me through
Email technician: Isaac Franklin, Support Technician replied 6 months ago

Yes, please send a remote request and i will send you the directions to connect to me.

Also, do you have a windows pc or mac computer with you?

Ask Your Own Email Question
Customer reply replied 6 months ago
Windows 7 and have hp
Email technician: Isaac Franklin, Support Technician replied 6 months ago

To start the connection, please click this link.
These steps need to be done from your pc or mac only. Other devices such as phone/ipad/tablet etc will not
be able to use remote support.

http://www.justanswer.com/remotedesktop/join.aspx?Session=e80ca418-f95f-43aa-809c-5dcd33824b47

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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