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When I save a doc from my email I often get a duplicate copy…

Customer Question
When I save a...

When I save a doc from my email I often get a duplicate copy that is also saved. How do I stop this?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser Chrome

Technician's Assistant: What troubleshooting have you tried?

Nothing...I don't know how

Submitted: 6 months ago.Category: Email
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Answered in 7 minutes by:
1/8/2018
Email technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,276
Experience: 10+ years of work experience.
Verified

Hello,

Does the duplicate have the same name as the first copy of the file?

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Customer reply replied 6 months ago
but with a 2 at the end of the filename.
Email technician: Jason Jones, Computer Technician replied 6 months ago

Are you using a Windows computer or a Mac OS computer?

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Customer reply replied 6 months ago
mac
Customer reply replied 6 months ago
my question is not worth a lot of money for a answer. I thought the answer would be quite simple. If it isn't please don't go further. I don't want to pay more than $15. If your time will be more than that please cancel my question. Thanks.
Email technician: Jason Jones, Computer Technician replied 6 months ago

It's not a matter, if my time is worth more than $15. You have already been charged more than that. Do you wish for me to send in your refund request?

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Customer reply replied 6 months ago
thanks
Customer reply replied 6 months ago
please cancel my membership if I have one.
Email technician: Jason Jones, Computer Technician replied 6 months ago

I will send in your refund request.

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Email technician: Jason Jones, Computer Technician replied 6 months ago

If you have any questions regarding your account, you may contact customer care at one of the following numbers:

US/Canada (###) ###-####br />Available 6am to 9pm PST

International
Australia 1800-679-634
New Zealand 0800-452-621
United Kingdom 0***-***-****
The rest of the world 1-***-***-****

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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