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I can not access my files. Sorry i hit the wrong key. I

Customer Question
I can not access...

I can not access my files.

Technician's Assistant: Are you logged into your email account on any other devices?

Sorry i hit the wrong key. I tried to log into my account but was denied access because I do not remember my password; it may have bee"Pu_Yi_1911" or "Kang_Hsi_1742", but I am not sure. Also I changed my phone number. It used to be(###) ###-####now it is(###) ###-####

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

They once asked for my mother's maiden name, it is "Maggie McGlynn"

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can not th

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
1/8/2018
Email technician: syseng, Information Systems Professional replied 6 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,838
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

Do you still need assistance?

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Email technician: syseng, Information Systems Professional replied 6 months ago

Hello,

Do you still need assistance?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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