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When I try to delete a message, it tells me the Trash is…

Customer Question
When I try to...

When I try to delete a message, it tells me the Trash is full. I have deleted hundreds of emails and compact the trash, but still get the message

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

No, how do you do that?

Technician's Assistant: The Email Technician will be able to walk you through that. What email provider are you using (e.g. Gmail, Yahoo, etc.)?

Network solutions

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
1/8/2018
Email technician: John Lohr, Computer Hardware Engineer replied 6 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Email
Satisfied Customers: 730
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Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

How are you checking your email? Online or through an app/program?

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Customer reply replied 6 months ago
Through an app called Thunderbird. Isn't this Thurderbird support?
Email technician: John Lohr, Computer Hardware Engineer replied 6 months ago

This is JustAnswer, we are a paid support service. I can still help you though.

Do you have local folders AND your account folder or just an account folder?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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