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Trouble big time!! did a word document this morning, went to…

Customer Question
Trouble big time!! did...

Trouble big time!! did a word document this morning , went to mail it to 1 person. Tried word no luck. Getting protected message not wanted. tried outlook s\t\new mail and attach from documents. no luck. now i need to identify my exchange server on my kindle and no doubt elsewhere. I worked with office 365 tech support onSat all was supposed to be in easy good shape to e mail. Not so today

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

Using out look

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Windows defender firewall is on

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just would like to be able to do a document send it out without a whole lot of other things being required. make it simple as it should be please

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
1/8/2018
Email technician: syseng, Information Systems Professional replied 6 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,840
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

What happens when you try to attach a Word document to a new message in Outlook? Do any error messages appear?

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Email technician: syseng, Information Systems Professional replied 6 months ago

Hello,

Do you still need assistance?

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Customer reply replied 6 months ago
no I do not. My problem from yesterday and early today has been completed and resolved. Please erase from your list. I completed everyuthing about 5 a.m. this morning. Thank you any way
Email technician: syseng, Information Systems Professional replied 6 months ago

Glad you were able to resolve the issue and thanks for letting me know.

Best regards,

David.

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