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Mate i need help i downloaded windows 10 update paid for 1…

Customer Question
Mate i need help...

Mate i need help i downloaded windows 10 update paid for 1 year but got message error contact support help what went wrong

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I thought it was gmail but when i went to put email add my ph number came uo with an outlook email add so i pushed the add from outlook

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Did it take my payment before i could confirm

Submitted: 1 month ago.Category: Email
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Customer reply replied 1 month ago
can we carry on tomorrow new zealand time at 3pm have to go bed got to be up early tomorrow
Answered in 2 hours by:
1/8/2018
Email technician: Kris Rodgers, IT Manager replied 1 month ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,327
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 1 month ago
I only updated cause when I added my HDMI cable form laptop to TV all it showed was home screen wall paper. When I asked Google what happening they told me windows 10needs update so I did paid for 1 year than got a message saying error something went wrong contact support team
Customer reply replied 1 month ago
I updated last night Sunday 8/1/2018
Customer reply replied 1 month ago
Have to go to work now sou laptop wort be on again till I finish work round 3 pm today
Customer reply replied 1 month ago
Why am I being charged for asking question looked at my bank details on line see I got pending chargers what the hell going on you haven't even helped me yet give my money back I will take my laptop to a computer shop
Email technician: Kris Rodgers, IT Manager replied 1 month ago

We are not a free service, do you wish to continue?

These are the costs you fully agreed too.

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Customer reply replied 1 month ago
No I don't wanna I did not agree to any extra coast. All I wanna to know was why did my give my money back stop going into my credit card and taking my money I paid for 1 year cover that was all
Customer reply replied 1 month ago
You have emptied my credit card and it saying I still owe you pending coast what the hell for u hav't done anything I'm sorry I tryed to fix my laptop over the net from now on I will go straight to a shop
Customer reply replied 1 month ago
What gives you the right to take money before asking me I did not push for extra securely connect I just kept asking question had I know every f**ken time I asked a question you were going to charge I would npy have asked so please give every dollars back I am not happy at all
Customer reply replied 1 month ago
I have checked all my message I have sent were Doe's it say I agree to these coast
Customer reply replied 1 month ago
You say your not a free service yet you have done nothing I want to be reimbursed immediately I will be going to a shop from now on
Customer reply replied 1 month ago
100% guaranteed satisfaction well I'm not satisfied
Customer reply replied 1 month ago
Why wort someone answer me
Email technician: Kris Rodgers, IT Manager replied 1 month ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Customer reply replied 1 month ago
You are a rip off just answer is your moto not rip people off so easy for use to take money this is the third response I got from you and it's coast more all u had to do was answer my first question I can't ring the number I have no credit you took it all
Customer reply replied 1 month ago
I was told the service is only five dollars that is the information I was given there for I should only be charged five dollars it is not my fault your end got it wrong use r the experts
Customer reply replied 1 month ago
Please give my money back I don't want your service no more
Customer reply replied 1 month ago
You have taken without asking five dollars service fee is what I was told
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Yes, can you give me the updated details?

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Customer reply replied 1 month ago
What ere you talking bout what update details
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Do you want me to cancel this?

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Customer reply replied 1 month ago
I do and I want my money back in my account you took you put it back
Email technician: Kris Rodgers, IT Manager replied 1 month ago

Flagging for refund

Please do not reply to this message

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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