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I can't log in to my account after getting a new password as…

Customer Question
I can't log in...

I can't log in to my account after getting a new password ***** it rejects my name and email and phone .All I wanted to do was change my email address

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 1 month ago.Category: Email
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Answered in 3 hours by:
1/8/2018
Email technician: bbao, IT Consultant replied 1 month ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,104
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> All I wanted to do was change my email address

What's your email provider please? Commonly, changing email address is not allowed for most providers. You may simply apply for a new one and abandon the one not preferred.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
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2,097 Satisfied Customers
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