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Will not recognise attempts to get to server at gmail

Customer Question
Will not recognise attempts...

Will not recognise attempts to get to server at gmail account. keeps blocking log on attempts. have 2 computers and phones attached to ip address. is not even recognising ip address of computer I am on when I try to use our microsoft outlook program to send and receive

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Browser seems to get in fine. outlook will not load without asking for password ***** times and google is blocking it - will not recognise password ***** though I constantly use same one. yes I'm sure. have set google already to allow less secure sites.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Just re entered new trend update

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so

Submitted: 6 months ago.Category: Email
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Answered in 16 minutes by:
1/8/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to access your Gmail account using a web browser?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Category: Email
Satisfied Customers: 2,556
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