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My WiFi will not connect despite entering the password on my…

Customer Question
My WiFi will not...

My WiFi will not connect despite entering the password ***** my modem

Technician's Assistant: Are you logged into your email account on any other devices?

I'm not sure what you mean, but I have an iPhone and iPad that do not respond, but my desktop responds perhaps because it is plugged in. All the lights on the modem are lit

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

What do you mean

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Call me at(###) ###-####

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
1/7/2018
Email technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,200
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Customer reply replied 6 months ago
What more do you need. I prefer that you phone me
Email technician: Jason Jones, Computer Technician replied 6 months ago

I asked for the brand and model name of your wireless modem.

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Email technician: Jason Jones, Computer Technician replied 6 months ago

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
I do not understand this demand for money. Never had this before
Customer reply replied 6 months ago
i suspect fraud
Email technician: Jason Jones, Computer Technician replied 6 months ago

I have asked you twice now for the brand and model name of your modem.

You are on the Justanswer.com website. Did you find yourself on this page by accident?

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Customer reply replied 6 months ago
i do not want to pay . i should not have to pay
Email technician: Jason Jones, Computer Technician replied 6 months ago

Nobody here works for free.

Are you on the wrong website?

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Customer reply replied 6 months ago
you have been reported
Email technician: Jason Jones, Computer Technician replied 6 months ago

What does that mean? Do you want me to send in your refund request?

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