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I keep getting an error message when I send email' Outlook…

Customer Question
I keep getting an...

I keep getting an error message when I send email'

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook 201`6

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Home pc

Technician's Assistant: What troubleshooting have you tried?

I called my internet provider and they tried to solve the problem. no errors on there end. recommended you

Submitted: 7 months ago.Category: Email
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Answered in 9 minutes by:
1/7/2018
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

When did this sending issue first start, please? Are you getting an error code now?

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Customer reply replied 7 months ago
Started yesterday, yes I get an error code.
Email technician: Bryan, Computer Support Specialist replied 7 months ago

PS: Please ignore the failed payment info shown on this page; it's sent at the site's end and not by me.

Let's get started. Please open up the following website on your computer:

www.fastsupport.com/234505989
Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 7 months ago
Go ahead and remotely connect to my device.
Email technician: Bryan, Computer Support Specialist replied 7 months ago

Please open up the following website on your computer:

www.fastsupport.com/234505989
Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

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