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Why is my Outlook Gmail on this computer not working? I may…

Customer Question
Why is my Outlook...

Why is my Outlook Gmail on this computer not working? I may have put in the wrong information at the beginning. Don't know. I just changed the password. This is a new laptop, the old one broke (for the lack of a better word) and I am trying to use the same email address as I had on my old computer. Please help this old senior with lack of many computer skills. Thank you.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No. But out of frustrations over the last couple of days I setup a Gmail account with Google, but I don't want to keep that if I can use my old Gmail address and retrieve messages from my old laptop?

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I remember the security question used with the old Gmail account I am trying to keep. However, I only have a flip top cell phone without texting and have tried to change password ***** they only offered texting. But I did change my password ***** ago by phone call with a message on Outlook.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thank you. Nothing but I surely want the former Gmail address to work with this laptop. I don't think Outlook was used or available on my old laptop?

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
1/7/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,962
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

Are you able to login through gmail.com (web browser) on this laptop?

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Customer reply replied 6 months ago
Sorry. I don't understand the question. I can bring up gmail.com I think but the only Gmail working now is on Google, not the Outlook one.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

What is the error on Outlook?

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Customer reply replied 6 months ago
I am very sorry to say this, but I am becoming concerned about all this. First of all, I was surprised at the beginning this would cost. I agree to the being fee but nothing more. I thought Microsoft could fix this, something I 've a clue what went wrong.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

I'll do the remote session without charging for remote. Do you want to do that?

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Customer reply replied 6 months ago
I would like too, but I am afraid to have someone I do not know access my computer. Unfortunately, one has to be very careful today.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

You are right. You can review the company on Google "JustAnswer" and see the ratings i have. You can also check with BBB. Let me know if you wish to proceed.

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Customer reply replied 6 months ago
Thank you. No. I am very sorry to have put you to the trouble. I am on a fixed income, senior and must be careful. Any other fee, except for the first one which I agreed to, will be disputed. There is no intent to accuse however. Sorry..
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

Welcome.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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