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I purchased an HP laptop that came with 24/7 tech support…

Customer Question
I purchased an HP...

I purchased an HP laptop that came with 24/7 tech support for the life of the computer. I called the toll free number(###) ###-####and it is no longer in service. I need to get my SLOW running laptop cleaned as well as hook up my HP printer

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Where do I find those?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your HP? Have you installed any updates recently?

I updated to Windows 10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
1/7/2018
Email technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 6 months ago

Can we go ahead with a secure remote session so I can carry out a full cleanup as well as install the printer?

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Customer reply replied 6 months ago
This is supposed to be free of charge
Email technician: Bryan, Computer Support Specialist replied 6 months ago

We are JustAnswer, an independent, support website for tech issues. Would you like to continue?

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Customer reply replied 6 months ago
Do u have the number i can call for tech support that is suppised to be Free for the life of my laptop?
Email technician: Bryan, Computer Support Specialist replied 6 months ago

You may contact HP directly here:

http://www8.hp.com/us/en/contact-hp/chat.html

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Customer reply replied 6 months ago
I do not want my credit card charged
Email technician: Bryan, Computer Support Specialist replied 6 months ago

Contact customer service.

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Customer reply replied 6 months ago
I purchased this laptop from QVC and have the documentation stating I would have FREE tech support for the life of the computer, when I called the number it is no longer in service. This is frustrating to say the least, I don't have the money for all the charges that were a deciding factor in purchasing this. I apologize if I've been demanding.
Email technician: Bryan, Computer Support Specialist replied 6 months ago

No issues; I'll request a full refund of any charges placed. Thank you,

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Customer reply replied 6 months ago
I just checked my bank and $42.00 have been charged, please reverse the charges as soon as possible. I will contact the better business bureau and show them the information.
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