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I can’t open my email on my phone. It’s asking over and over…

Customer Question
I can’t open my...

I can’t open my email on my phone. It’s asking over and over for my password;and I simply can’t remember the newest one! I also don’t recall when I started my gmail account. I confess. I’m 72 years old, and don’t remember things as well as I used to.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

My wife’s email is***@******.***. Mine is pop.rosander. I can open it on my desk top, but I like to check it on my phone, too.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I think I set it up that way.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not sure what you need!

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
I keep getting "verification codes" on my wife's email; but that's not good enough for my password ***** I really can't remember the last password, and have no idea when the account was first opened. It used to all be in my wife's name, but she wanted me to get my own email a few years back.
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
1/7/2018
Email technician: Donna French,
 replied 7 months ago
Donna French
Category: Email
Satisfied Customers: 69
Experience: Freelance IT Professional at That Computer Girl
Verified

Hello there, my name is ***** ***** I am one of the experts here on JustAnswer.com. Please give me a moment to review the details of your issue.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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