Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am completely locked out of google...cannot remember my…

Customer Question
I am completely locked...

I am completely locked out of google...cannot remember my password ***** or when I created the account. I am unable to read my emails and am concerned I have mail I need to respond to. This is incredibly frustrating. The phone numbers I have attached to the account don't work either and Google tells me they cannot verify that the account belongs to me. I have a special needs adult daughter who is due to have surgery on Jan. 18th and I know that the hospital will be emailing me information. I need to get into my account/email immediately. The phone numbers attached to my account are(###) ###-####(###) ###-#### I moved from Natick, MA to Wells, ME on January 27 of 2017. Please, PLEASE help me get back into my email.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone numbers yes....I don't remember if there were security questions

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 11 minutes by:
1/7/2018
Email technician: Mr.Med, Other replied 6 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,219
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Email Question
Email technician: Mr.Med, Other replied 6 months ago

May I start a secure remote assistance session with you so that I can better help you resolve this problem?

Ask Your Own Email Question
Customer reply replied 6 months ago
I'm not sure I know what a secure remote assistance session is and will this cost me more money?
Email technician: Mr.Med, Other replied 6 months ago

I tried to accept your request for a secure remote connection and it said payment failed. This sometimes happens if credit card company blocks the transaction and a quick call to them will usually lift the block.

For further information you can call our customer service department : 1(###) ###-####/p>

Thank you

Ask Your Own Email Question
Customer reply replied 6 months ago
Now I can't continue on your web site...my mind is blown I will call my credit card company.
Email technician: Mr.Med, Other replied 6 months ago

Please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Thank you

Ask Your Own Email Question
Customer reply replied 6 months ago
Crazy...I will try going to google account recovery...has not worked in the past....
Email technician: Mr.Med, Other replied 6 months ago

Let me know the results please

Ask Your Own Email Question
Email technician: Mr.Med, Other replied 6 months ago

Has everything worked out please?

Ask Your Own Email Question
Email technician: Mr.Med, Other replied 6 months ago

Hello,

Has everything worked out ? Do you still need help please?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cannot access my email address as have forgotten my new
Cannot access my email address***@******.*** as have forgotten my new password ***** I changed 3 months ago. Have entered my previous password ***** this just goes around and around in circles when as… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I haven't use my daughter. can you help me to login into my
hi can you help me to login into my email as i haven't used my daughter's computer for a while and i forgot my password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
We signed up for Republic wireless account we gave them
We signed up for Republic wireless account we gave them original password, helpmates 2017. We are now unable to access our Google account that we used for our Republic Account. HELP … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't access my gmail emails from September 2017 to
I can't access my gmail emails from September 2017 to January 2018. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I have a new phone and want to use the same email address,
I have a new phone and want to use the same email address, but I can not remember the password. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I recently upgraded my internet modem to give me unlimited
I recently upgraded my internet modem to give me unlimited access. when i got the new modem installed, Google would not accept my password, because of the new modem, it said it did not recognize it. T… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I had an email address which I created early last year but
I had an email address***@******.*** which I created early last year but didn't use much . … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My cousin did a account for our wedding but she has
hi there, my cousin did a account for our wedding but she has forgotten the password ***** you please help … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am having trouble signing into my gmail account because I
I am having trouble signing into my gmail account because I forgot my password. I have tried several times to reset my password ***** not luck even after going through all the steps. Google says it ca… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have had major surgery and my phone was broken while in
I have had major surgery and my phone was broken while in the hospital for three weeks. With all the medications and trauma, I cannot recall my password ***** the only way you guys allow me to get it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was trying to create a gmail account for my daughter and
I was trying to create a gmail account for my daughter and somewhere in the process her new email address became attached to my own google account (which I had under a yahoo.com email address. Now I f… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Phone is google locked dont know the pass word. tried
phone is google locked dont know the pass word. tried everthig nothing is working plz help … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to locate a e=mail sent from Coinstar to this address
I need to locate a e=mail sent from Coinstar to this address Jan 2017 confirming a coin exchange pin number … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have been trying to sign in on a new gmail account that I
I have been trying to sign in on a new gmail account that I set up in January, 2017. I keep getting messages that code numbers will be sent to me at a yahoo account which I have none. I have typed in … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
Email address has been overtaken and our Association can not
email address***@******.*** has been overtaken and our Association can not access. I am the President for the Beechworth Womens Shed Inc and created the email address. I can answer your security quest… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I changed my phone number a month and a half ago and as as I
I changed my phone number a month and a half ago and as long as I kept the old phone I ccould access my gmail....but I HAD to get a new phone since the old phone was so old....now I'm locked out of my… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Call me on my house phone 410i cannot type, google chrome my
call me on my house phone (###) ###-####i cannot type … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
Help! I just got out of hospital, had a serious surgery.
Help! I just got out of hospital, had a serious surgery. I received notifications that my google email account "[email protected]', some one had changed a passoword. My husband and I are getting divorc… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x