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I tried to upgrade yahoo mail on my iPad and now am in a do…

Customer Question
I tried to upgrade...

I tried to upgrade yahoo mail on my iPad and now am in a do loop with “open in App Store” and can’t get to my inboxes

Technician's Assistant: How's your internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?

Safari

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don’t think so—- how would I know.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just that mail was working ok before I responded to the “ upgrade” email

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
1/7/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you see a message or option at the bottom of the Safari page to let you dismiss the request to "open in App Store"?

If you can't make it, try

(1) Do the same thing using a computer, instead of iPad.

(2) Use another browser on iPad, such as Chrome or Firefox.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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