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How do you export from Windows XP to external disk drive the…

Customer Question
How do you export from...
How do you export from Windows XP to external disk drive the e mail data? I got the back up program downloaded that I paid for. I did all the things that the Incredimali Backup wanted me to do and I then took the old computer to Best Buy and they had the computer or several days then called me and said that there was something in the application itself that prevented them from transporting the data to a external disk drive. The external disk drive is passport for Window 7 through Windows 10. I have another external disk drive that is for XP. I was told that the technician tried several times and the system would "crash".
Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
1/7/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,977
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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It depends on what email program you used on the XP. Can you please tell the name of your email program?

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Customer reply replied 7 months ago
The name of the e mail program is incredimail and the back up program is incredimailbackup. I have an e mail provider earthlink and the incredimail automatically down loads the e mail from earthlink on my computer.
Customer reply replied 7 months ago
How can you fix it if you need the external disk drive to be hooked up so you can down load e mail to it?
Email technician: bbao, IT Consultant replied 7 months ago
I will give you the step shortly.
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Email technician: bbao, IT Consultant replied 7 months ago
FYI - http://forums.incredimail.com/viewtopic.php?t=124782
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Customer reply replied 7 months ago
Asking about what is the next step if you are unable to assist me?
Email technician: bbao, IT Consultant replied 7 months ago

If you think the above link doesn't help much or you prefer someone can do it for you directly, please request remote assistance service at an extra, fixed charge. The issue will be will resolved effectively and efficiently this way.

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