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I'm having major problems signing into yahoo mail. I have…

Customer Question
Hi. I'm having...

Hi. I'm having major problems signing into yahoo mail. I have apparently forgotten my password.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No. I can't login on my phone or pc. Used to be able to get my mail on my phone without a password ***** a couple of days ago. Now it wants a password.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have had this account for so many years. The phone number I entered was incorrect which is very odd because I have only had one cell number ever and one house number for the past 25 years.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That I am expecting an email from an online casino wanting to verify my information! I won a jackpot and the only way to email is through the email address I gave them which is this account! waaaaaa rotten luck

Submitted: 6 months ago.Category: Email
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Answered in 4 hours by:
1/7/2018
Email technician: Aparna Indresh,
 replied 6 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 6 months ago

It sounds like you forgotten password ***** your Yahoo account so in this case we can try to reset the password ***** follow the below steps:

  1. Click on this link https://login.yahoo.com/account/challenge/username?authMechanism=secondary&yid=&done=https%3A%2F%2Fwww.yahoo.com%2F&s=Qw--&sessionIndex=Qw--
  2. Enter your Yahoo! Mail email address or your phone number. Tip: You don't have to include the "@yahoo.com" part of your email address.
  3. Click Continue. Yahoo! Mail's sign-in helper will now walk you through the options.

If you have a mobile number associated with the account and can access text messages received there:

  1. Click Yes, text me an Account Key under Do you have access to this phone?. If you're unable to receive or see text messages at that number, make sure you choose I don't have access to this phone so you get other options for resetting your forgotten Yahoo! Mail password.
  2. You'll receive an account key by text within a couple minutes. Enter it under Verify that you have this phone.
  3. Click Verify.

If you have a secondary email address associated with your Yahoo!

Mail account:

  1. Click Yes, send me an Account Key under Do you have access to this email?. If you suspect somebody may be reading your email or if you cannot receive messages at the address anymore, click I don't have access to this email instead.
  2. Type the account key you got by email under Verify that you have access to this email.
  1. Click Verify.

If you do not have access to either a secondary email address or phone number, Yahoo! may ask you for other information to verify your identity, such as contacts in your Yahoo! Mail address book.

Once you have successfully recovered access to your account, you can change the Yahoo! Mail password to whatever you like (and will remember); it is best, ***** ***** to use a strong email password.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Email Question
Customer reply replied 6 months ago
Nothing is working at all
Email technician: Aparna Indresh,
 replied 6 months ago

May I know if you are getting any error message?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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