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Someone is remote accessing my mobile ph I have factory

Customer Question
reset it numerous times it...
Someone is remote accessing my mobile ph I have factory reset it numerous times it appears to reload on start up all the apps they are accessing me with, I do believe I am also connected to google chat without my permission how do I find out who is responsible and how to stop it? I don't even hv my Bluetooth wifi or data active yet I can see data being loaded on start up
Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
Also my laptop has been remotely accessed, files deleted, passwords changed, It appears my x may have something to do with this as his flatmate has discovered him spying on his mobile ph
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
I am happy to give you remote access to this Samsung s7 ph
Customer reply replied 4 months ago
How do I allow you remote access
Customer reply replied 4 months ago
Actually not sure thats a good idea right now but open to any advice to resolve this issue please
Customer reply replied 4 months ago
I have to go out soon so no time right now to wait for reply sorry
Answered in 3 hours by:
1/6/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,505
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi There. I am Bing and I look forward to helping you with your issue today. Please first let me review your question. Thanks.

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Email technician: bbao, IT Consultant replied 4 months ago

Sorry for replaying late today.

> Someone is remote accessing my mobile ph

> Also my laptop has been remotely accessed, files deleted, passwords changed

What's the specific symptom please? What kind of phone are you using? How about the computer, the OS and version?

> I am happy to give you remote access to this Samsung s7 ph

> How do I allow you remote access

We don't do remote access to either Android or iOS phones.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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