Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password and have tried to go through the

Customer Question
I forgot my password...

I forgot my password ***** have tried to go through the account recovery but it is saying my email couldnt be verified

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a security question Im not sure about a phone number, I haven't accessed the email in a while

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thats it!

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 6 months ago
When will I be connected with an expert?
Customer reply replied 6 months ago
I am not able to access a gmail account I created a long time ago. I forgot the password ***** tried to go through the google recovery page but I was not able to verify that the account is mine.
Answered in 2 hours by:
1/6/2018
Email technician: Aparna Indresh,
 replied 6 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 6 months ago

May I know since how long you haven't accessed your Gmail account?

Ask Your Own Email Question
Customer reply replied 6 months ago
It’s been a few years
Email technician: Aparna Indresh,
 replied 6 months ago

Okay, Please check this information When an Inactive Gmail Account Expired
Per the Gmail Program Policies (since revised), a Gmail account was deleted by Google and the username became unavailable after nine months of inactivity.

Ask Your Own Email Question
Customer reply replied 6 months ago
after nine months of inactivity the account is gone?
Customer reply replied 6 months ago
Gmail accounts don’t expire
Email technician: Aparna Indresh,
 replied 6 months ago

After nine months of inactivity the gmail account gets disabled and we will not be able to access them.

Ask Your Own Email Question
Customer reply replied 6 months ago
there is no possible way for me to get my account back?
Email technician: Aparna Indresh,
 replied 6 months ago

Sorry for the inconvenience caused but I will not be able to get you the account back in this case.

Ask Your Own Email Question
Customer reply replied 6 months ago
Okay thanks can I ask you one more question??
Customer reply replied 6 months ago
My friend just said that she hadn’t used her old email in three years and just started using it again
Email technician: Aparna Indresh,
 replied 6 months ago

I am sorry. Unfortunately I am out of ideas. I may have to open this question to other experts by opting out from this issue, so that any other expert would give you a quick solution for this problem with no extra charge. Thank you.

Ask Your Own Email Question
Customer reply replied 6 months ago
Okay that would be great if you could do that! Thank you’
Customer reply replied 6 months ago
Will they respond on here?
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,813
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> she hadn’t used her old email in three years and just started using it again

All cases are different, and all depend on the recovery information. If the information is sufficient, then the account can be recovered.

What's your Gmail address? Let me have a try. Thanks.

Ask Your Own Email Question
Customer reply replied 6 months ago
is the one I’m trying to recover
Email technician: bbao, IT Consultant replied 6 months ago

Okay, then What is the name of your best friend from childhood?

Ask Your Own Email Question
Customer reply replied 6 months ago
Niki
Email technician: bbao, IT Consultant replied 6 months ago

I guess you have run through the process for a number of times. The only question asked was just the name of your friend, then asking for an email address to receive the verification code? Correct?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 6 months ago
Unfortunately, i have to sayi it is very hard to restore the accout now.Anyway, as the last resorts:1. Wen and where did you sign on the same account successfully? If you know, please advise the physical location, device and method (via web or email program).2. Do you have any phone number associated with the account? Or used when signed up the Gmail account. Do you send out emails to other people just after signed up with Google?
Ask Your Own Email Question
Customer reply replied 6 months ago
1. St. Albert and a few years ago by phone or laptop
2.(###) ###-####but I changed my number
Email technician: bbao, IT Consultant replied 6 months ago

1. It should be helpful to reset the password ***** the same location, but I am not sure if Google could have that location on file a few years ago.

2.(###) ###-####is not on file, until now.

Ask Your Own Email Question
Customer reply replied 6 months ago
what do I do
Customer reply replied 6 months ago
My current number is(###) ###-####
Email technician: bbao, IT Consultant replied 6 months ago

Your current number is ***** file! Please try your number from HERE.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 6 months ago

Any progress?

Ask Your Own Email Question
Customer reply replied 6 months ago
It changed my password ***** my***@******.*** but I’m trying to get access to***@******.***
Customer reply replied 6 months ago
Any ideas?
Email technician: bbao, IT Consultant replied 6 months ago
you got your number on file for another Gmail account of you. That's it.The s.rubuliak18 one now has no way to be restored now, due to less info (evidence) for
Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 6 months ago
Google to identify you.
Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 6 months ago
I opt out to let you meet more experts for more opinions.
Ask Your Own Email Question
Customer reply replied 6 months ago
there’s no way I can get access to the account?
Customer reply replied 6 months ago
Okay thank you!
Customer reply replied 6 months ago
Hello?
Email technician: bbao, IT Consultant replied 6 months ago
Hello, this is bbao again. Can I know why you have to recover the Gmail account after abandoning it for 9 months?
Ask Your Own Email Question
Customer reply replied 6 months ago
It’s connected to my Snapchat for which I forgot the password
Email technician: bbao, IT Consultant replied 6 months ago

When was your last access to Snapchat? On which device? Using which browser?

Hopefully, you can find the password ***** the Saved Password ***** of the browser you used to access Snapchat...

Ask Your Own Email Question
Customer reply replied 6 months ago
No I can’t :(
Email technician: bbao, IT Consultant replied 6 months ago

Snapchat password ***** be reset via SMS, text message - if you are luckily have your current phone number with them...

https://support.snapchat.com/en-US/a/reset-password

Ask Your Own Email Question
Customer reply replied 6 months ago
I don’t unfortunately
Customer reply replied 6 months ago
I changed my number a few months ago
Email technician: bbao, IT Consultant replied 6 months ago

:( I would have to say... it becomes a lesson now. You should know why it is important to keep all contact info up to date with all essential services including email and phone number.

Ask Your Own Email Question
Customer reply replied 6 months ago
Ya I know :(
Email technician: bbao, IT Consultant replied 6 months ago
Okay I guess now it is the time to restart.I am not a user of Snapchat, so I had a read about it from its Wikipedia article here https://en.m.wikipedia.org/wiki/Snapchat.I noticed below:"One of the principal concepts of Snapchat is that pictures and messages are only available for a short time before they become inaccessible. The app has evolved from originally focusing on person-to-person photo sharing to presently featuring "Stories" of 24-hour chronological content..."Basically it means the app doesn't have too much info or content in its history data, so you won't see previous images, videos etc even you could be able to recovery your Snapchat account. I guess the only thing to be lost is the contact list. Am I correct?If yes, why don'tyou simply sign up a new Snapchat account with a new email address?
Ask Your Own Email Question
Customer reply replied 6 months ago
Ya I think I will! Thanks for the help
Email technician: bbao, IT Consultant replied 6 months ago
Keep all your info up to date this time!! Be a good student from lessons. :-)
Ask Your Own Email Question
Customer reply replied 6 months ago
Hahahah I will thank you!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,813
1,813 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I changed my password and forgot it and haven't been able to
I changed my password ***** forgot it and haven't been able to sign in … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I forgot my password for an old account. Gmail. All. What is
i forgot my password ***** an old account JA: What device or product does this involve? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: a… read more
Aparna Indresh
Aparna Indresh
529 satisfied customers
I can't remember my Gmail password. I'm logged in on my PS4.
I can't remember my Gmail password JA: Are you logged into your Gmail account on any other devices? Customer: I'm logged in on my PS4 JA: Do you have security questions or a phone number on file to he… read more
Aparna Indresh
Aparna Indresh
529 satisfied customers
Having trouble verifying my email, i posted on gmail help
having trouble verifying my email, i posted on gmail help forum and couldnt verify it, i created it yrs ago and i cant get back into it … read more
bbao
bbao
IT Consultant
1,813 satisfied customers
Need help accessing Gmail account Password is not working
Need help accessing Gmail account Password ***** ***** working even when I change it … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I had an issue with my cellphone.. i had to do a factory
yes i had an issue with my cellphone.. i had to do a factory reset. then when i went on google i did a forgot password.. went a head and reset it now i got a message that i cannot use my google for 24hours. i dont know what happened? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I.m trying to access my old gmail, email account to get to
I.m trying to access my old gmail, email account to get to itunes. Every time I try to verify my account ot tells me it's not mine. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am trying to sign into my gmail account. I have forgotten
Hi, I am trying to sign into my gmail account. I have forgotten my password. I have tried the account recovery but cannot access … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I really need your help because my verizon 4g phone is
Hello my name is***** and I really need your help because my verizon 4g phone is locked after I installed a new sim card google said that they can not verify that any of the accounts or passwords are … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot access my email I have tried the online support,
I cannot access my email I have tried the online support … read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
I am having trouble with my daughter's gmail account, I
hello. I am having trouble with my daughter's gmail account … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Cant remember password for my gmail account, i created my
i created my account years ago and would only access it thru my phone and 2 days ago i bought a new phone and now i cant switch my account to my new phone … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am locked out of my gmail - it is tied to my iphone and i
i am locked out of my gmail - it is tied to my iphone and i had to restore my my iphone to factory settings and forgot the password ***** my apple account so it was froze for my security, they sent th… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I forgot my password and don't have access to the recovery
I forgot my password ***** don't have access to the recovery email or phone. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I was unable to get into my email account - the help section
I was unable to get into my email account - the help section wanted both my password ***** month and date of opening the account. It was years ago and I don't remember - have had many passwords, none … read more
bbao
bbao
IT Consultant
1,813 satisfied customers
I am trying to reset my gmail and google account password.
Hi I am trying to reset my gmail and google account password. My problem is that the recovery email address I used when setting up the account is no longer in use. I hence cant access the link sent to… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
2 years ago i signed up , apple id and icloud accounts.
2 years ago i signed up for gmail, apple id and icloud accounts. my gmail id is "*****@******.***". I have never been able to access my gmail from my laptop. Recently i bought the iphone 5 and cannot … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My son is deployed to Afghanistan and can not access his account.
My son is deployed to Afghanistan and can not access his account. He has asked me to find out if I can, what he can do. When he tries to access it, he's told to enter his phone # XXXXX they will send … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x