Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

I forgot my password and have tried to go through the

Customer Question
I forgot my password...

I forgot my password ***** have tried to go through the account recovery but it is saying my email couldnt be verified

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a security question Im not sure about a phone number, I haven't accessed the email in a while

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thats it!

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 1 month ago
When will I be connected with an expert?
Customer reply replied 1 month ago
I am not able to access a gmail account I created a long time ago. I forgot the password ***** tried to go through the google recovery page but I was not able to verify that the account is mine.
Answered in 2 hours by:
1/6/2018
Email technician: Aparna Indresh,
 replied 1 month ago
Aparna Indresh
Category: Email
Satisfied Customers: 254
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 1 month ago

May I know since how long you haven't accessed your Gmail account?

Ask Your Own Email Question
Customer reply replied 1 month ago
It’s been a few years
Email technician: Aparna Indresh,
 replied 1 month ago

Okay, Please check this information When an Inactive Gmail Account Expired
Per the Gmail Program Policies (since revised), a Gmail account was deleted by Google and the username became unavailable after nine months of inactivity.

Ask Your Own Email Question
Customer reply replied 1 month ago
after nine months of inactivity the account is gone?
Customer reply replied 1 month ago
Gmail accounts don’t expire
Email technician: Aparna Indresh,
 replied 1 month ago

After nine months of inactivity the gmail account gets disabled and we will not be able to access them.

Ask Your Own Email Question
Customer reply replied 1 month ago
there is no possible way for me to get my account back?
Email technician: Aparna Indresh,
 replied 1 month ago

Sorry for the inconvenience caused but I will not be able to get you the account back in this case.

Ask Your Own Email Question
Customer reply replied 1 month ago
Okay thanks can I ask you one more question??
Customer reply replied 1 month ago
My friend just said that she hadn’t used her old email in three years and just started using it again
Email technician: Aparna Indresh,
 replied 1 month ago

I am sorry. Unfortunately I am out of ideas. I may have to open this question to other experts by opting out from this issue, so that any other expert would give you a quick solution for this problem with no extra charge. Thank you.

Ask Your Own Email Question
Customer reply replied 1 month ago
Okay that would be great if you could do that! Thank you’
Customer reply replied 1 month ago
Will they respond on here?
Email technician: bbao, IT Consultant replied 1 month ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,062
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> she hadn’t used her old email in three years and just started using it again

All cases are different, and all depend on the recovery information. If the information is sufficient, then the account can be recovered.

What's your Gmail address? Let me have a try. Thanks.

Ask Your Own Email Question
Customer reply replied 1 month ago
is the one I’m trying to recover
Email technician: bbao, IT Consultant replied 1 month ago

Okay, then What is the name of your best friend from childhood?

Ask Your Own Email Question
Customer reply replied 1 month ago
Niki
Email technician: bbao, IT Consultant replied 1 month ago

I guess you have run through the process for a number of times. The only question asked was just the name of your friend, then asking for an email address to receive the verification code? Correct?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 month ago
Unfortunately, i have to sayi it is very hard to restore the accout now.Anyway, as the last resorts:1. Wen and where did you sign on the same account successfully? If you know, please advise the physical location, device and method (via web or email program).2. Do you have any phone number associated with the account? Or used when signed up the Gmail account. Do you send out emails to other people just after signed up with Google?
Ask Your Own Email Question
Customer reply replied 1 month ago
1. St. Albert and a few years ago by phone or laptop
2.(###) ###-####but I changed my number
Email technician: bbao, IT Consultant replied 1 month ago

1. It should be helpful to reset the password ***** the same location, but I am not sure if Google could have that location on file a few years ago.

2.(###) ###-####is not on file, until now.

Ask Your Own Email Question
Customer reply replied 1 month ago
what do I do
Customer reply replied 1 month ago
My current number is(###) ###-####
Email technician: bbao, IT Consultant replied 1 month ago

Your current number is ***** file! Please try your number from HERE.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 month ago

Any progress?

Ask Your Own Email Question
Customer reply replied 1 month ago
It changed my password ***** my***@******.*** but I’m trying to get access to***@******.***
Customer reply replied 1 month ago
Any ideas?
Email technician: bbao, IT Consultant replied 1 month ago
you got your number on file for another Gmail account of you. That's it.The s.rubuliak18 one now has no way to be restored now, due to less info (evidence) for
Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 month ago
Google to identify you.
Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 month ago
I opt out to let you meet more experts for more opinions.
Ask Your Own Email Question
Customer reply replied 1 month ago
there’s no way I can get access to the account?
Customer reply replied 1 month ago
Okay thank you!
Customer reply replied 1 month ago
Hello?
Email technician: bbao, IT Consultant replied 1 month ago
Hello, this is bbao again. Can I know why you have to recover the Gmail account after abandoning it for 9 months?
Ask Your Own Email Question
Customer reply replied 1 month ago
It’s connected to my Snapchat for which I forgot the password
Email technician: bbao, IT Consultant replied 1 month ago

When was your last access to Snapchat? On which device? Using which browser?

Hopefully, you can find the password ***** the Saved Password ***** of the browser you used to access Snapchat...

Ask Your Own Email Question
Customer reply replied 1 month ago
No I can’t :(
Email technician: bbao, IT Consultant replied 1 month ago

Snapchat password ***** be reset via SMS, text message - if you are luckily have your current phone number with them...

https://support.snapchat.com/en-US/a/reset-password

Ask Your Own Email Question
Customer reply replied 1 month ago
I don’t unfortunately
Customer reply replied 1 month ago
I changed my number a few months ago
Email technician: bbao, IT Consultant replied 1 month ago

:( I would have to say... it becomes a lesson now. You should know why it is important to keep all contact info up to date with all essential services including email and phone number.

Ask Your Own Email Question
Customer reply replied 1 month ago
Ya I know :(
Email technician: bbao, IT Consultant replied 1 month ago
Okay I guess now it is the time to restart.I am not a user of Snapchat, so I had a read about it from its Wikipedia article here https://en.m.wikipedia.org/wiki/Snapchat.I noticed below:"One of the principal concepts of Snapchat is that pictures and messages are only available for a short time before they become inaccessible. The app has evolved from originally focusing on person-to-person photo sharing to presently featuring "Stories" of 24-hour chronological content..."Basically it means the app doesn't have too much info or content in its history data, so you won't see previous images, videos etc even you could be able to recovery your Snapchat account. I guess the only thing to be lost is the contact list. Am I correct?If yes, why don'tyou simply sign up a new Snapchat account with a new email address?
Ask Your Own Email Question
Customer reply replied 1 month ago
Ya I think I will! Thanks for the help
Email technician: bbao, IT Consultant replied 1 month ago
Keep all your info up to date this time!! Be a good student from lessons. :-)
Ask Your Own Email Question
Customer reply replied 1 month ago
Hahahah I will thank you!
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,062
1,062 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Your new system is time wasting all I want is to give u my
your new system is time wasting all I want is to give u my new card … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
662 satisfied customers
I want to login on my account, but I keep getting redirected
I want to login on my***@******.*** account, but I keep getting redirected to an Att.net account.***@******.***. the login website won't let me get into my office25 … read more
Mr.Med
Mr.Med
973 satisfied customers
My husband got a message that there was a request to delete
My husband got a message that there was a request to delete his account that we replied to yahoo that we made no request. His account cannot be accessed … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,008 satisfied customers
Will not except my password to get my email. I use outlook
I use outlook for my email but have not changed anything since 2010 … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,008 satisfied customers
Where where along the way my passwords became messed up. I
where where along the way my passwords became messed up. I have two aol accounts and can not get in to either. I continue to change password ***** the screens show and then I try to sign on and it say… read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
Someone is using my gmail account or is mistakenly putting
Someone is using my gmail account or is mistakenly putting their information in that is close to my acct. they are ordering things that are ominous to my acct. I would like to talk with a person to di… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just put the lyft on my phone and thought i was testing
I just put the lyft on my phone and thought i was testing the apt and a drivere show up and is charging me … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
My ID is an old email address and I find no way to change
My ID is an old email address and I find no way to change that. When I need to change a password ***** send the info to the old address and I never get them, so they are useless to me. This is the fir… read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
My inbox tool bar has somehow lost the From selection tool
My inbox tool bar has somehow lost the From selection tool and the from section is even gone on the email list itself. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I forgot my password for Hotmail. This is the only one
I forgot my password ***** Hotmail JA: Are you logged into your Hotmail account on any other devices? Customer: no JA: Do you have security questions or a phone number on file to help reset your passw… read more
Mr.Med
Mr.Med
973 satisfied customers
My email account does not show up but when I try to open a
My email account does not show up but when I try to open a new account it tells me I have an account … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Windows 10, trying to install a new drawing tablet, an
windows 10, trying to install a new drawing tablet, an XP-Pen and it tells me that I have to uninstall other tablet drivers. I have gutted this machine and still get the message. Can you help? … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
First gmail wouldn't let me reply go an email now gmail is
first gmail wouldn't let me reply go an email now gmail is gone … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
I have been getting mail with my cell phone number under my
I have been getting mail with my cell phone number under my address. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
It says my email and password don't match when I know they
It says my email and password *****'t match when I know they do … read more
Aparna Indresh
Aparna Indresh
254 satisfied customers
Do not know I am trying to go to facebook and can not. No
do not know I am trying to go to facebook and can not … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I'm not able to access my apple id. I don't think so. No
no forgot the second question the first answer was Passat … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Well i was using outlook 2016 for my email but for some
well i was using outlook 2016 for my email but for some reason it is not letting me logon. I even changed me password with my internet provider but it still will not let me logon … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,421 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x