Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I may have to leave before we finish, but what is going on…

Customer Question
I may have to...

I may have to leave before we finish, but what is going on is that apparantly I had two accounts" fdenke (with all my telephone numbers) and***@******.*** (with only a few). After loading the new Skype version, I can only see the account i have with a few. How can I recover my Skype account that was accessed by using my old address of fdenke? (I no longer want to use the one under [email protected], com - or wish to replace it wiht the older one ACCESSED WITH only fdenke.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 7

Technician's Assistant: When did you last update your Skype?

Today, with the new announcement

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I think not

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 9 hours by:
1/7/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

If you are still able to access your Skype account and make calls, you may add an email address first, set it as the default, then remove the previous one.
https://support.skype.com/en/faq/FA96/how-do-i-add-or-change-my-primary-email-address-in-my-skype-profile

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am trying to recover my old Hotmail account and it is not
I am trying to recover my old Hotmail account and it is not letting me in … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I'm trying to rectify a icloud backup issue. I deleted an
I'm trying to rectify a icloud backup issue. I deleted an old email account on my iphone 6 some 3 months ago. I lost all my business contacts and had to contact them all and reenter. Very embarrassing… read more
bbao
bbao
IT Consultant
1,797 satisfied customers
I had a Google account under ********@******.com I tried to
I had a Google account under ********@******.com I tried to sign in under that e-mail address it stated that I did not have an qoogle account under thatgmail. Google Account did something why should I… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I forgot my password and my phone number changed linking to
i forgot my password ***** my phone number changed linking to my gmail and facebook account.so i have no access to my gmail account. can you please help me? … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Problem: Am trying to change telephone number on entering
Problem: Am trying to change telephone number on entering answers for my account on e-mail. Am asked for a new id name, and telephone number I no longer have. … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I cannot send or receive emails via my Hotmail as. My screen
I cannot send or receive emails via my Hotmail as. My screen shows error message-Windows Live Mail error ID 0x8DE00005 Can you help?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I simply want to change the password on my hotmail, since
I simply want to change the password ***** my hotmail … read more
Mr.Med
Mr.Med
1,184 satisfied customers
My wife has a hotmail account that we used to be able to
My wife has a hotmail account that we used to be able to open in Chrome along with my gmail accounts, so that we could keep current with all of them. Now we can't get it to load. Can you help me figur… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Hi, i have accidentally closed my hotmail account, how can
Hi, i have accidentally closed my hotmail account, how can i restore my hotmail account back?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
How do i recover my emails and all my saved docs from my old
How do i recover my emails and all my saved docs from my old hotmail address that i can't get into because i couldn't remember my password XXXXX i got locked out… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
sorry but microsoft is bad compny does not care about people
sorry but microsoft is bad compny does not care about people so i wont ask anymore its imposible with a company that is like them… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
i have a hotmail accouunt which due to me being in the army
i have a hotmail accouunt which due to me being in the army natl guard at the time and having an ako account hadnt been used for a while. i forgot the password XXXXX my hotmail account and am no longe… read more
Juliene McKesson
Juliene McKesson
Computer Systems Analyst-Consultant
Master\u0027s Degree
3 satisfied customers
I have a hotmail email account. It is a secondary account
I have a hotmail email account. It is a secondary account - virtually dormant. However I check it regularly. There were two emails, a genuine one from MSN and another which is a scam. The account has … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
WHEN I SENT A MESSAGE IT WAS BLOCKED AND NOTICE WAS SENT TO
WHEN I SENT A MESSAGE IT WAS BLOCKED AND NOTICE WAS SENT TO ME THAT I COULD NO LONGER SEND OR REC. MESSAGES AT THAT EMIL ADDRESS????? THE ADDRESS I QUESTION IS OR [email protected] is it possible to r… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Ny account was blocked and I kindly ask for telephonic help,
Good evening. Ny account was blocked and I kindly ask for telephonic help, or e-mail address. I reside in Switzerland. My e-mail address is [email protected],com Thank you M. XXXXXXX… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
my account has been blocked, and I beleiver you are sendin
my account has been blocked, and I beleiver you are sendin the code that I require to unlock it to he wrong email accout as I am not getting it. How do I unblock my account?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
We have a msn hotmail account, address [email protected],
We have a msn hotmail account, address [email protected], but we can no longer gain access to it. We tried to use the recover process and generated a new hotmail account,[email protected] We need to get t… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
I have a 10 year old free account that I can no longer access.
I have a 10 year old free account that I can no longer access. I have spent the last 10 days using windows live help and account live com looking for help. I have called the microsoft assistance telep… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x