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I can't remember my Outlook password so I went through the…

Customer Question
I can't remember my...

I can't remember my Outlook password ***** I went through the steps to reset it. I used to get a code on my phone to enter and proceed w the reset. I don't get that code any more no matter how many times I retry and speaking w the MSN tech in Seattle , Marcus, is like talking to a robot so I have very pertinent messages on Outlook to handle and can access. HELP PLEASE

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Can't access

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I should be able to access w my I pad but same problem. I do have security questions but purposely did no put in my exact birthday so I don't have that info at hand either

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so. Just need to access my Outlook then get another email address NOT MSN

Submitted: 7 months ago.Category: Email
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Answered in 6 hours by:
1/6/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi There. I am Bing and I look forward to helping you with your issue today. Please first let me review your question. Thanks.

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Email technician: bbao, IT Consultant replied 7 months ago
Sorry for replying so late.The most poosbile reasons for you receiving no code on the given phone: Incorrect phone number. Either because you left an incorrect phone number on file, or you inputted wrong numbers for the last 4 digits.Can you please advise how you reached someone of MSN in Seattle? Is s/he your friend? If not, did you disclose any peronal info to the person? Basically, FYI - Microsoft doesn't provide this kind of support services to free email users worldwide.
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