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Trying to log into my microsoft account. My Microsoft

Customer Question
Trying to log into...

Trying to log into my microsoft account.

Technician's Assistant: What exactly are you having trouble accessing?

My Microsoft account. I have an old email***@******.*** in the account and my new one***@******.***. I cant get into my Microsoft account from either email.

Technician's Assistant: Are you logged into your email account on any other devices?

I am on AOL on this computer. I can log in to gmail on my iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I had a code on aol (###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you.

Submitted: 7 months ago.Category: Email
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Answered in 6 minutes by:
1/6/2018
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 7 months ago

Please type your contact number(landline or mobile). I will call you directly and help you with this.

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Email technician: Sandy, Computer Specialist replied 7 months ago
Please type your contact number(landline or mobile). I will call you directly and help you with this.
Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 7 months ago

Can you please tell me if you know about your Microsoft account email address?

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Jess M., Computer Support Specialist
Category: Email
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