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Someone hacked my e-mail account and changed my password.

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Now I can't access my...
Someone hacked my e-mail account and changed my password. Now I can't access my e-mail. It's a big problem since all my doctors cc cos, etc won't be able to reach me.
Submitted: 6 months ago.Category: Email
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Answered in 11 minutes by:
1/6/2018
Email technician: GeekGal, Email Support Specialist replied 6 months ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,792
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
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Hi there Jim. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. What is your email address (just the part after the @sign)? How do you access your email? On a computer? On a phone? through a web browser ro through a program or APP?

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Customer reply replied 6 months ago
sbcglobal.net On a desk top
Customer reply replied 6 months ago
Just exactly does that mean????
Email technician: GeekGal, Email Support Specialist replied 6 months ago

Thank you for that information. I see that you requested SECURE REMOTE ASSISTANCE. Unfortunately, the payment did not go through. Often this is simply because your bank sees a second charge from the same company and supsects a mistake or possible fraud. You can usually clear this up by calling them. I believe that I can help you by providing instructions right here if you would like to try that first.

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Email technician: GeekGal, Email Support Specialist replied 6 months ago

To go ahead and start SECURE REMOTE ASSISTANCE, please click on the link below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ac6c9e08-6ece-43c2-b384-cb80f5ecd416

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

Please let me know if you have any questions or issues. Thank you!

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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