Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am connected to wifi but at bottom of outlook screen it…

Customer Question
I am connected to...

I am connected to wifi but at bottom of outlook screen it says I am disconnected to office email account and can't get or receive emails.

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

I need to talk to someone on the phone

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't know

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 11 minutes by:
1/6/2018
Email technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,024
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Email Question
Email technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I need to check my e-mail but not three month old ones. It
I need to check my e-mail but not three month old ones. It shows e-mail I received three months ago. What's happening. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,054 satisfied customers
I cannot review messages in inbox. Can't pull them up to
I cannot review messages in inbox. Can't pull them up to read. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
When I send an email it goes to the recipient, but if they
When I send an email it goes to the recipient, but if they hit reply to my email it goes to someone else gmail account. I have tried to find yahoo support number to fix this. I do not want to change m… read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
Frustrated! My Outlook, yet again, is not working. Can't
I am SO frustrated! My Outlook, yet again, is not working. Can't receive or send emails. I called about this on Jan. 13, my Case 3 is*********** my ID # is(###) ###-#### I don't feel I should have to … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't send emails. I get a message the the SMTP connection
I can't send emails. I get a message the the SMTP connection to server failed. I can receive emails. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have Microsoft Outlook 2007--old I know. But I receive
I have Microsoft Outlook 2007--old I know. But I receive emails but they are no longer being sent out. What do I need to do? … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I am unable to get my email on the ipad. I am able to get
I am able to get internet on my computer, but not on the ipad. It was originally set up for someone else. I have deleted his account and lost my account, after it worked fine for several months … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
My Outlook 2013 will not open. I receive a "processing"
Hello, my Outlook 2013 will not open. I receive a "processing" message, then "Outlook (Not Responding). … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Cannot get email with my iPad and iPhone. Says my password
Cannot get email with my iPad and iPhone. Says my password ***** ***** … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Help, gmail, 3 months i am not computer smart so haven't
3 months i am not computer smart so haven't tried anything. also i have several charges on my credit card for your service … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My friend just had her yahoo account hacked, she can't log
my friend just had her yahoo account hacked, she can't log out of her account, she sees the information changing--someone hijacked it and is using it now. I'm trying to find who to call but don't know… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
My outlook 2016 quit working about a week ago. I won't send
My outlook 2016 quit working about a week ago. I won't send or receive and is unable to connect even though I have a working internet connection and everything else works. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just set up an the new Outlook email account. How do I get
I just set up an the new Outlook email account. How do I get it set up on my iPhone? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Issue number is: 250089774, rec'd an email just a moment
issue number is: ###-##-#### rec'd an email just a moment ago.. Microsoft team can't verify my email account. I need to get back into it.. I am who I say I am! … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Firstly everytime I get in touch with Microsoft?? I am
Firstly everytime I get in touch with Microsoft?? I am unable to understand what they are saying and then I am told that it is going to cost me money to get any help. Am I REALLY talking to Microsoft … read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
I cannot delete any emails I have received on my phone and
I cannot delete any emails I have received on my phone and cannot see any emails I have sent . This problem only relates only to my phone and not my office pc. I went to Verizon and they said I would … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
hi I have a Hotmail account and am un able to receive security
hi I have a Hotmail account and am un able to receive security code, I followed the msn prompts to use other means of receiving code but don't have any that I know of, everytime I get on to outlook, c… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
microsoft office outlook works on my lap top computer but not
microsoft office outlook works on my lap top computer but not my desktop. I recently tried to get my hotmail account to read because it says outlook. I went into my internet options, and fiddled with … read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x