Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

There is no e-mail icon on screen, so how do I get into my…

Customer Question
There is no e-mail...

There is no e-mail icon on screen, so how do I get into my e-mail in-box?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No. The problem is that my computer was recently "compromised", and the Geek squad cleared it....but I fear that I have now lost all of my e-mails, both Hotmail and G-mail

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know what else to say or ask.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 10 minutes by:
1/6/2018
Email technician: Jeffrey B,
 replied 6 months ago
Jeffrey B
Category: Email
Satisfied Customers: 956
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify are you able to login into the webmail of gmail or hotmail?

Kind regards,

Jeffrey

Ask Your Own Email Question
Email technician: Jeffrey B,
 replied 6 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B
Jeffrey B
Category: Email
Satisfied Customers: 956
956 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My e-mail was hacked about a month ago. When I send out
My e-mail was hacked about a month ago. When I send out e-mails, I'm not always been getting responses back. There have been many complaints. Yesterday some e-mails from over a year ago were sent out.… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
We switched from Comcast to Century Link but still have a
We switched from Comcast to Century Link but still have a Comcast e-mail address. Today I was deleting duplicate and triples of the same e-mail in my address book and I lost all my contacts and all my… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to reinstall one of my g-mail accounts & have been
I need to reinstall one of my g-mail accounts & have been unable to do so. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a geek squad acct. my problem is for 3 days i haven't
i have a geek squad acct. my problem is for 3 days i haven't had any e-mail in my inbox and i keep getting notices from some one called re-image that says my computer has been taken over by a virus! … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I need to recover my Google Gmail account, for which I
I need to recover my Google Gmail account, for which I cannot remember the password, because the account "remembered' my password ***** so long, that I eventually forgot the password. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
1,306 satisfied customers
On Friday or Saturday I lost all of my e-mails. I didn't
On Friday or Saturday I lost all of my e-mails. I didn't know that I had until I went in on Saturday to read them and found everything gone. I looked for them in every place connected to my e-mails (t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am in the middle of changing from msn to g-mail and I do
I am in the middle of changing from msn to g-mail and I do not know how to continue. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I cannot sign into Hotmail - this issue has been going on
I cannot sign into Hotmail - this issue has been going on about 5 days. I don't want to lose our information we have on this account! We had a Geek Squad work 5 hours on this yesterday. They could not… read more
derrickonline
derrickonline
Information Technology Manager
164 satisfied customers
I lost all my e mails and they ask me to make a new outlook,
I lost all my e mails and they ask me to make a new outlook … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I know my yahoo account name and password but yahoo is
hello. ı know my yahoo account name and password ***** yahoo is asking verification due to "unusual account activity". my verification method is e-mail and my alternate email is in the same situation.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't connect to the hotmail e-mail server. Why am I being
I can't connect to the hotmail e-mail server. Why am I being asked to pay for this. I am not responsible for issues with the server … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Have Hotmail on iPhone and Windows 10 desktop. Have lost all
Have Hotmail on iPhone and Windows 10 desktop. Have lost all connection to Hotmail on desktop but iPhone is fine. Tried to fix it myself and made it worse I fear. I changed the URL and my problem prob… read more
ChrisC
ChrisC
PC Technician
Associate Degree
1,306 satisfied customers
i have hotmail on my galaxy tab s.when i send a file to the
i have hotmail on my galaxy tab s.when i send a file to the trash bin it just disappears,nothing in the trash bin. can you explain that… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have had this computer for two years and have no idea what
I have had this computer for two years and have no idea what the Microsoft password ***** be. Geek Squad worked on computer about three hours today after a very strange call. After they finished I clo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i had my labtops and phone crash i freaked out thought i was
give you phone ???i had my labtops and phone crash i freaked out thought i was being hacked shut all my stufff down closed accounts. had geek squad come out try to fix all got about half lost a pc and… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
hello,i met someone on match.com and they asked me for my e-mail
hello,i met someone on match.com and they asked me for my e-mail address to send me some pictures..........so i gave them my e-mail address, and now i cannot access my g-mail account,it keeps telling … read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
My hotmail has been compromised. When I sign into it, it
My hotmail has been compromised. When I sign into it, it says it won't let me in and I have to reset my password. Upon resetting and getting back into hotmail, I find that the whole hotmail language h… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
I had a little problem with my computer so I took it to Best
I had a little problem with my computer so I took it to Best Buy (Geek Squad). Thinking my problem was solved, when I next turned on my e-mail I am able to receive e-mails but not send. It insists on … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x