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At&t just took over sbcglobal.net and when they merged (now…

Customer Question
At&t just took over...

At&t just took over sbcglobal.net and when they merged (now Yahoo which I had before) I lost all history of sent, received and bookmark folders. Very important to me. How can I retrieve this.

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Until the merge I just would get my email on my Mac w/o logging in. I had the Yahoo account mainly for if I was using someone else's computer to get my mail.

Technician's Assistant: What troubleshooting have you tried?

Wouldn't know where to begin. Nor did the rep from Apple who helped me with the issue of not being able to get or send emails. We dropped sbcglobal and went to Yahoo. I now have Yahoo on my computer desktop as well as being able to log into the acct.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Someone will be able to help me restore email history and folders?

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
1/6/2018
Email technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,963
Experience: Email expert with over 5 years experience
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Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
Still awaiting help.
Customer reply replied 6 months ago
would like help w/o secure connection.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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