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I need to open my second gmail account, but can't figure out…

Customer Question
I need to open...

I need to open my second gmail account, but can't figure out how? On my work computer I could switch users, but can't figure out how to do it working from home

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser on Mac at work, but using MSN laptop at home

Technician's Assistant: What troubleshooting have you tried?

I've searched for ways to do it, but nothing is helpful - I get blank pages

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

We used Chrome at work, on the Mac's - but it was outdated

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
1/6/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,796
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10 at home?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 6 months ago
10
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

Is your first gmail account currently working fine?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 6 months ago
it's been on my home computer for years.
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
No
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
- So you go to the gmail.com website, do not sign in your old gmail account (or sign out your gmail account for now), then what happens when you select the option to create account there?

- How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
I don't have time to do this now. Will have to try another time. Thought it would be easy....sorry for wasting your time.
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

That's okay. Do you have time later tonight? I work late. Otherwise, we can continue tomorrow.

Please let me know. Thank you.

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Customer reply replied 6 months ago
No. I have to leave and won't be available most of weekend or near my computer. Maybe next week sometime. I will contact you.
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

OK. I've emailed you. Please get back to me next week. Also, our system automatically emails out reminder everyday; you can ignore it until you are ready. Thank you.

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Category: Email
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