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My parents share an email account and they are not tech

Customer Question
Hello. My parents share...

Hello. My parents share an email account and they are not tech savvy. My mom got a new phone and I'm trying to log her in, but we can't figure out their password. I try to verify from her other email but it won't let me

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I'm currently using wifi

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No The main goal would be to reset their password ***** they can login from all devices

Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
1/6/2018
Email technician: syseng, Information Systems Professional replied 7 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,937
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

If they use a web browser such as Chrome or Firefox to access their email, and if their email account automatically logs in when they check their email, just let me know and I can provide you with instructions to retrieve the password ***** the web browser. If not, then please provide more detail on how they access their email, such as through a web browser or an application such as Outlook, and if they still have access to the email account, so that I can better assist you.

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Email technician: syseng, Information Systems Professional replied 7 months ago

Hello,

Do you still need assistance?

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syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,937
7,937 Satisfied Customers
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

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