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I lost my password for my Google account. No I’m not im

Customer Question
Hi I lost my...

Hi I lost my password ***** my Google account

Technician's Assistant: Are you logged into your email account on any other devices?

No I’m not im trying to program on phone and then I forgot my password

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My daughter was the one that did my account but she’s not longer here and I’m trying to program my phone and I can’t

Submitted: 1 month ago.Category: Email
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Answered in 9 minutes by:
1/5/2018
Email technician: Chris L., Support Specialist replied 1 month ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,448
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Are you able to access your gmail on the computer but not on the phone, is that the problem?

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Customer reply replied 1 month ago
No not even on my No not even on my computer
Email technician: Chris L., Support Specialist replied 1 month ago

Ok so you cannot get in at all. Have you tried to reset the password?

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Customer reply replied 1 month ago
I’m trying to put my Google account and they don’t work I forgot my password ***** got a brand new phone
Customer reply replied 1 month ago
My daughter did the account but she’s no longer with me
Email technician: Chris L., Support Specialist replied 1 month ago

You forgot your password ***** you cannot reset it because you got a new phone number?

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Customer reply replied 1 month ago
Hello r u there
Email technician: Chris L., Support Specialist replied 1 month ago

Yes I am here.

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Email technician: Chris L., Support Specialist replied 1 month ago

What is your gmail address that you need the password *****?

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Customer reply replied 1 month ago
How can you help me pls
Email technician: Chris L., Support Specialist replied 1 month ago

What is your gmail address that you need the password *****?

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Email technician: Chris L., Support Specialist replied 1 month ago

Sorry, I thought you said you needed to get into your google account. Just tell me what you want to be able to do, are you trying to check email? If so is it a google or yahoo email address?

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Customer reply replied 1 month ago
Is a Yahoo email address but is also my Google account
Email technician: Chris L., Support Specialist replied 1 month ago

Ok and if you had to guess what would the last password ***** been?

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Customer reply replied 1 month ago
Leonardo1945
Email technician: Chris L., Support Specialist replied 1 month ago

open yahoo on your phone press 14

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Email technician: Chris L., Support Specialist replied 1 month ago

Just select 14 on your yahoo mail app on the phone if you can

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Customer reply replied 1 month ago
That’s the problem I’m having my phone is not for connecting because I’m trying to put my Google account in order for it to open
Email technician: Chris L., Support Specialist replied 1 month ago

So you cant open your phone?

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Customer reply replied 1 month ago
Is not fully program I need to log into my Gmail account in other to open
Email technician: Chris L., Support Specialist replied 1 month ago

What are the last 4 digits of your phone number?

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Customer reply replied 1 month ago
Can I do it from my computer
Customer reply replied 1 month ago
3886
Email technician: Chris L., Support Specialist replied 1 month ago

Let me know if you get a text message and provide me with the numbers it sends you

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Customer reply replied 1 month ago
I can’t open the phone
Email technician: Chris L., Support Specialist replied 1 month ago

What kind of phone is this and did it make any alert noise just recently?

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Customer reply replied 1 month ago
I have tu put my Google account
Email technician: Chris L., Support Specialist replied 1 month ago

Yes I understand. What kind of phone is this and did it make any alert noise just recently?

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Customer reply replied 1 month ago
Samsung galaxy J7
Email technician: Chris L., Support Specialist replied 1 month ago
  1. To unlock your handset using Samsung’s Find My Mobile platform, head over to its official website by clicking here.
  2. Log in using the Samsung account you created when you first got your hands on your smartphone. Of course, this requires that you would have logged in to a Samsung account instead of skipping it.
  3. Once on the dashboard, hit the button entitled Unlock my Device.
  4. Ensure that the phone is turned on and is connected to the Internet either via Wi-Fi or through an active data connection.
  5. Click OK to the pop-up that appears on the website.
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Customer reply replied 1 month ago
Now I’m trying to put this Google account daylight is that just send yo now I’m trying to put this Google account that just sennd youAnd is telling me couldn’t found google account
Customer reply replied 1 month ago
Wat r u telling me y’all Already charge my account
Customer reply replied 1 month ago
I still haven’t got an answer or help
Email technician: Josh, Computer Enthusiast replied 1 month ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,546
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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