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I have apparently forgotten my password AND my answer to the…

Customer Question
I have apparently forgotten...

I have apparently forgotten my password ***** my answer to the security question (Who is your favorite music group?). How can I do a complete reset on my email account?

Technician's Assistant: Are you logged into your email account on any other devices?

I only use my main computer. I've never been able to make it work on my laptop, iPads, etc.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

Customer:***@******.*** It won't do me any good if I can't retrieve it, though.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thank you.

Submitted: 8 months ago.Category: Email
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Answered in 8 hours by:
1/6/2018
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,674
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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