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My computer is fine. i'm looking for support related to a…

Customer Question
My computer is fine...

My computer is fine. i'm looking for support related to a yahoo mail restore request submitted.

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

All of the above.

Technician's Assistant: What troubleshooting have you tried?

I've tried to delete and re-add the account on the phone and ipad. I've tried requesting a restore from yahoo.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Old mail and folders are gone...

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
1/5/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What kind of mail restore request it was? To restore the whole mailbox up to 7 days ago?

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Email technician: bbao, IT Consultant replied 7 months ago

So far, are you still able to log in at Yahoo via web using a browser? (not the Mail app on your phone). Please clarify. Thanks.

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Customer reply replied 7 months ago
Mail works fine. It is only that thebmail and folders from prior to 12/22 are gone. I’ve requested a restore; but have seen no change. Can you help or not?
Email technician: bbao, IT Consultant replied 7 months ago

A restore request can't be withdrawn, therefore you have to wait, though normally it should not be waiting for that long.

Be aware that recently Yahoo just upgraded their mail system, so it might be a reason.

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Customer reply replied 7 months ago
Bot***** *****ne - you cannot assist. I assume there will be no charge, then.
Email technician: bbao, IT Consultant replied 7 months ago

Okay, I opt out now and please speak with JustAnswer Customer Services for any billing concerns and request. Thanks for using JustAnswer.

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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
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