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My yahoo email isn’t working and nothing I have tried is…

Customer Question
My yahoo email isn’t...

My yahoo email isn’t working and nothing I have tried is fixing the problem. I don’t have access to either recovery email addresses .... Is my only solution to cut, run and start a new email address?

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No. I can’t get in because my password *****’t accepted.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

One asks the name of a childhood friend but that doesn’t seem to make any difference. No telephone number on file.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Only that I’m grateful for any help you can give me.

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Are you there to fix my problem?
Answered in 9 hours by:
1/6/2018
Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,218
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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