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When I open the Compose message in Google Mail, the bottom…

Customer Question
Hi when I open...

Hi when I open the Compose message in Google Mail, the bottom of the box has a slider that half covers the icons. How do i either get rid of the slider or make the box where they don't overlap?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Just trying to reshape the box

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, another problem is that when I right click on a file 'send to' and try to send it to email, it no longer completes that task

Submitted: 6 months ago.Category: Email
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Answered in 1 hour by:
1/5/2018
Email technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 6 months ago

Just to clarify, are you having these two issues on a Windows or Mac computer?

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Customer reply replied 6 months ago
windows
Email technician: Bryan, Computer Support Specialist replied 6 months ago

Can I connect to your screen to check these issues now?

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Customer reply replied 6 months ago
No I don't think the problem is worth the extra cost at this point.
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,843
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can I have a screenshot to tell the issue details? Thanks for your effort.

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Email technician: bbao, IT Consultant replied 6 months ago
Thanks for the screenshot. Did you try scrolling your mouse up or down when the mouse point is floating over pop-up area?
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Customer reply replied 6 months ago
Hi Bryan,
Since I didn't get any answer or real help, i would like to get my money back. I don't want to waste any more of my time on this route. No satisfaction from me.
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