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I am not receiving any new mail. Haven’t received anything…

Customer Question
I am not receiving...

I am not receiving any new mail. Haven’t received anything since the 27th. Please help. I use For business and I need it please

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am have checked from my browser and I’ve also checked from the app I have Good connection. I am using my credit card machine and register off the same connection and its working

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

I just had a friend send me an email twice and I didn’t get either My email is***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Will I get that email since I am not getting any others?

Submitted: 4 months ago.Category: Email
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Answered in 2 hours by:
1/5/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,514
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Are you to check your Gmail via web, using a browser, not any email program such as Microsoft Outlook? Thanks for your clarification.

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Customer reply replied 4 months ago
I’ve checked from web and my gmail app . Still
Haven’t received anything new .
Email technician: bbao, IT Consultant replied 4 months ago

OK. I am working on a remote session at moment. Back to you soon.

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Customer reply replied 4 months ago
Thank you ! If I do not respond tonight it will be tomorrow.
Thank you for your time
Email technician: bbao, IT Consultant replied 4 months ago

Okay, I am available.

> I’ve checked from web and my gmail app

Do you have any filters enabled in your Gmail settings?

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Customer reply replied 4 months ago
Not that I am aware of .
Email technician: bbao, IT Consultant replied 4 months ago
Please check. BTW, did try sending an email to yourself? Still not received?
Ask Your Own Email Question
Customer reply replied 4 months ago
I haven’t received one email since December 27th and I will look
Email technician: bbao, IT Consultant replied 4 months ago
A remote assistance session is now necessary for your case, son I can remotely echeck all possible settings for you. Please request the service from your side. Thanks.
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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