Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Can't access original email account. No longer have

Customer Question
Can't access original email...

Can't access original email account***@******.***. No longer have associated phone or email.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know if there are security questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is there anything more you need to know?

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 7 months ago
Can you fix my problem with***@******.***?
Answered in 2 hours by:
1/5/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
If you are sure that the Gmail account has or phone and 2nd email address associated, it is almost impossible to restore the account. We have to try some ways dififerent, such as finding its saved password ***** your browser used before, or from password ***** of your phone etc.When was your last successful log on to the same account? On which device and using what program? Please clarify. Thanks.
Ask Your Own Email Question
Customer reply replied 7 months ago
Last accessed 11222017 from my IMac. I have very little data on my phone. Can we correspond using***@******.***?
Email technician: bbao, IT Consultant replied 7 months ago

Email communication, or any kind of direct interaction between the customer and expert, belongs to Premium Services and needs extra charge.

If you do prefer, I can offer you a phone call or remote desktop session with 25% discount. Please do not request it from your side, as it will be always the full rates. Thanks.

Ask Your Own Email Question
Customer reply replied 7 months ago
I cannot afford any additional costs.
Email technician: bbao, IT Consultant replied 7 months ago
No worries. Then I am fine to work with you here until the issue is resolved. Have you tried Google Account Recovery against your Gmail address to be restored?
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Trying to remember password and using a new phone to access
trying to remember password ***** using a new phone to access my google account … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I have been trying for 2 days to recover my account I forgot
I have been trying for 2 days to recover my account I forgot my pssword and my original phone number associated to the account is no longer active Whats my options … read more
Harry
Harry
2,170 satisfied customers
I no longer have my old cell phone that I have set up to
I no longer have my old cell phone that I have set up to receive verification to access my yahoo account … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
33 satisfied customers
I no longer have access to YouTube on my sharp tv. Do I need
I no longer have access to YouTube on my sharp tv. Do I need a subscription or pay for membership to continue access? We have been enjoying live streaming FoxNewa and NASCAR. Can you help me? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Lost Google Play account due to mix up on password don't
Lost Google Play account due to mix up on password *****'t remember the old password ***** my email account with Google so I have a new email account the old one was e r j e c g at gmail.com would lik… read more
bbao
bbao
IT Consultant
1,971 satisfied customers
For some ungodly reason, I can no longer access my email
For some ungodly reason, I can no longer access my email account "*****@******.***" (which might have some aol/aim synonym, although I doubt it) … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
From Pitt Meadows, BC, Canada. My problem is that I have an
Hello, my name is***** from Pitt Meadows, BC, Canada. My problem is that I have an account using the email***@******.*** but last year or so I switched Internet providers. I can't access my account us… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
My Google account is associated with an IEP that had to be
My Google account is associated with an IEP that had to be cancelled/taken down/eliminated because of a security attack. I have a gmail account and an Outlook account, but I can't sign in with my gmai… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
Just retired. Gmail verification has work phone and email
Just retired. Gmail verification has work phone and email info as security data. Work related phone and email disconnected. Need to rest gmail password. … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
I had a recent browser hijack, but when that was repaired
I had a recent browser hijack, but when that was repaired (online with a tech), my primary google email address was no longer accessible in google. I can access current emails thru Outlook, but all my… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I no longer have access to the phone number or email address
I no longer have access to the phone number or email address associated org account … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
I don't remember my password and the cell number that was
I don't remember my password ***** the cell number that was attached to the account is broken and no longer in service. Pearl is there another way to access the account and set up a new password *****… read more
bbao
bbao
IT Consultant
1,971 satisfied customers
I have been in prison for two years my phone number
I have been in prison for two years my phone number associated with my gmail account is no longer activated I am also locked out of my yahoo account which I have as my recovery email and my recovery e… read more
bbao
bbao
IT Consultant
1,971 satisfied customers
I can't reset my password. I don't have access to the
I can't reset my password. I don't have access to the recovery email any longer. I need to at least get to my security questions. My address is***@******.***. My home phone is(###) ###-#### My mobile … read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I have just broken up with a lady that had access to my
I have just broken up with a lady that had access to my password ***** my gmail email. I can't change the password ***** When i ask gmaill to send a 6 digit code to my work email it does. But it won't verify the number when i enter it … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
Cant log in as broke my phone screen and it must of disabled
cant log in as broke my phone screen and it must of disabled gmail … read more
Moses C
Moses C
Bsc
802 satisfied customers
Need to send a new password to new mobile phone number, I
Need to send a new password ***** new mobile phone number, I can't use my old number(###) ###-#### ***** my email***@******.***, my new mobile is(###) ###-#### ***** can answer security questions.… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have tried numerous times to reset my original Apple ID and
I have tried numerous times to reset my original Apple ID and password XXXXX have had no success. What do I do?… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x