Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My gmail account stopped sending out on my phone. I can

Customer Question
My gmail account stopped...

My gmail account stopped sending out on my phone. I can receive emails but cannot respond or forward. Google had alerted me to security issues and then it stopped working. I tried resetting the password. Didn't work

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Emails are stuck in outbox and I get a message saying sending failed

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 minutes by:
1/5/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,020
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer right now? a Mac? or a smartphone?
  2. Are you still able to access your Gmail using a web browser on a computer or other devices?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 6 months ago
I am on a Windows computer right now. My phone is an Android
Customer reply replied 6 months ago
I can't afford the extra charge.
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please try to access your Gmail using a web browser in your Windows computer. Then please tell me if you are logged in, and if you see ALL of your emails in your Gmail account.

Ask Your Own Email Question
Customer reply replied 6 months ago
I can see all my emails
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for that confirmation. I suggest that you first REMOVE the email account from your phone. This shall not affect your emails since as what you can see, all your emails are there when you access your Gmail using a web browser on the computer. Normally, Gmail account is setup as IMAP so emails are accessible and the same in any device you access it.

ANd after removing the email account from your phone, please try to ADD it again.

See if after syncing, you are able to send and receive emails just fine.

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,020
8,020 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

8,020 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I forgot my password and I am trying to send / receive
I forgot my password ***** I am trying to send / receive emails. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I bought a new laptop.I nee I need to change my gmail
I bought a new laptop.I nee I need to change my gmail password ***** I can't remember the original password, or the password ***** my backup email. I DON'T HAVE A CELLPHONE TO RECEIVE TEXT MESSAGES. I… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot send or receive gmail through my Outlook. The box
I cannot send or receive gmail through my Outlook. The box asks for my STMP user name and password. Since it would not accept the password, I went to google and created a new password. It still will n… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Cannot send or receive any email got updated to window live
cannot send or receive any email got updated to window live 12 … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My hotmail address will not connect to gmail to send mail.
my hotmail address will not connect to gmail to send mail. keeps asking for password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I cannot access either of my emails. Have used both and
Have used both and still says they cannot identify me . … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have received a security alert on the last two times I
I have received a security alert on the last two times I have logged into my laptop to use my gmail account saying someone has tried to log onto my account. The first time I did change the email passw… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,193 satisfied customers
Google couldn't verify this account belongs to you. i am
Google couldn't verify this account belongs to you. i am getting this error how can i login into my gmail account … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I returned a message from a person at their office desktop,
I returned a message from a person at their office desktop, and Outlook 365's Sent Items folder has my response listed as Sent: Saturday April 14 - (2 hrs after the original message I received) and al… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Well I deleted one of my Google accounts with my contacts
Well I deleted one of my Google accounts with my contacts and pics and I had backed everything up. But I can't get my phone to restore unless I can get that account and email address back … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have always received and written on g mail on my tracfone.
I have always received and written on g mail on my tracfone. On March 9, it stopped receiving or letting me send gmail. How can I fix this? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can't send an email. Says server error. Getting an error
Can't send an email. Says server error JA: Are emails stuck in your outbox or are you receiving an error message? Customer: Getting an error message JA: Are there any antivirus or firewall settings th… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My husband's phone crashed. He had a problem getting into
My husband's phone crashed. He had a problem getting into GMail on his phone. Verison rectified this problem. His phone number is(###) ###-#### We are both linked to the same e-mail account***@******.… read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
My computer stolen, i had stored my passwords and user names
my computer stolen, i had stored my passwords and user names on it. forgot my google chrome and my gmail passwords and usernames. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I was trying to change my chtomebook email to the one i have
i was trying to change my chtomebook email to the one i have on my other devices abd not knowing wghat i was doing ,i changed my alternate email instead,google alerted me that my acess would be less s… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I recently hanged my email From a Netzero.com address TO. I
I recently hanged my email From a Netzero.com address TO***@******.***. I want to make a new Password ***** the gmail, but every verification number you sent me has failed? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
Wel this i askidentally un did my husband account on my
wel this i askidentally un did my husband account on my google account didn't reconize it and now his phone won't work … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have three e-mails stuck in the outbox. A box pops up telling
I have three e-mails stuck in the outbox. A box pops up telling me it can neither send nor receive. What do I do? I've rebooted many times to no avail.… read more
James K.
James K.
Consultant
1,585 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x