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I purchased an iPhone 8, and because i don't remember my…

Customer Question
I purchased an iPhone...

I purchased an iPhone 8, and because i don't remember my password, I can't access my email,***@******.***.

Technician's Assistant: Are you logged into your email account on any other devices?

Oh yes, my old number of *** *** **** still shows my email as active.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

New number is *** *** ****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything.

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
1/5/2018
Email technician: Cabletech, Computer Support Specialist replied 8 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Email
Satisfied Customers: 698
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Email technician: Cabletech, Computer Support Specialist replied 8 months ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

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Email technician: Cabletech, Computer Support Specialist replied 8 months ago

Hello Patty, sorry to hear about your email trouble. I would be happy to see if I can help you reset the password ***** well. If we cannot verify the account recovery questions, then there won't be another step to take so let's try to reset your account!

This is for***@******.*** correct?

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Customer reply replied 8 months ago
Correct
Email technician: Cabletech, Computer Support Specialist replied 8 months ago

What is the last known password ***** remember?

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Customer reply replied 8 months ago
No
Email technician: Cabletech, Computer Support Specialist replied 8 months ago

If you received a request from a splash ad, please disregard. I try to warn about those in the intro.

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Email technician: Cabletech, Computer Support Specialist replied 8 months ago

Do you not remember the last known password? I can try another question.

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Customer reply replied 8 months ago
No, I don’t remember password
Email technician: Cabletech, Computer Support Specialist replied 8 months ago

Do you by chance remember when you created the email? Month and year?

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Customer reply replied 8 months ago
please disregard. I erroneously filled in my credit card info and do not need your assistance.
Email technician: Cabletech, Computer Support Specialist replied 8 months ago
Ok. I understand
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Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi There. I am Bing and I look forward to helping you with your issue today. Please first let me review your question. Thanks.

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Customer reply replied 8 months ago
Please disregard.
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,667
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 8 months ago
I cancelled with Cabletech, indicating that I erroneously provided my credit card info and wish to cancel my request. He or she responded that they understood but I keep getting follow ups. Please cancel, I don’t need assistance.
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