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I try to get my e-mail by entering and the screen blocks it…

Customer Question
I try to get...

I try to get my e-mail by entering***@******.*** and the screen blocks it out with an add wanting me to go premium and i need my e-mail as i have to use at this time.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

At my pc at my desk

Technician's Assistant: What troubleshooting have you tried?

I don't know what to do and it is very anoying

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just get the ad off my screen so i can use my e-mail please

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
1/5/2018
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you using Internet Explorer? Chrome? Firefox or Safari to access your Outlook.com email?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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