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I cannot log into my gmail account. Forgot password and

Customer Question
I cannot log into...

I cannot log into my gmail account. Forgot password ***** cannot verify my account.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes I can get it on my cell but its already logged in.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 6 months ago.Category: Email
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Answered in 19 minutes by:
1/5/2018
Email technician: Kraig, Computer Support Specialist replied 6 months ago
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 602
Experience: Using and troubleshooting email problems for many years.
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Email technician: Kraig, Computer Support Specialist replied 6 months ago

In order for me to assist you best, ***** ***** the following question:

I see where you said that you cannot verify your account. Why is that the case?

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Customer reply replied 6 months ago
Ok
Customer reply replied 6 months ago
I wish I knew I have answered all gmails questions to the best of my ability.
Email technician: Kraig, Computer Support Specialist replied 6 months ago

That means some of the information that Google has on record for you does not exactly match the answers you gave to their questions.

What you can try in this case is to change your Gmail password ***** your cell phone and then use the new password ***** log in from your computer. For the steps on how to change your password ***** your phone, please click here and scroll down to Method 2.

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Customer reply replied 6 months ago
If it wont let me then Ive lost all my old e mails then what do I do?
Email technician: Kraig, Computer Support Specialist replied 6 months ago

Your old emails will still be in your account. They won't be deleted unless you delete them. You can even access them through your phone.

Try Method 2 and let me know if it works.

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Customer reply replied 6 months ago
As I go through this process it asks for my password ***** is what Im trying to figure out! Again I begin to run in circles.
Email technician: Kraig, Computer Support Specialist replied 6 months ago

Yes, I understand what you are saying. Other than the password ***** options at https://accounts.google.com/signin/recovery, there really is no other way of recovering it if the answers to their questions are not as they have on their system.

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Kraig
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 602
602 Satisfied Customers
Experience: Using and troubleshooting email problems for many years.

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