Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

CANCELLATION OF ITUNES THAT I HAVE NEVER ORDERED. NEVER UO…

Customer Question
CANCELLATION OF ITUNES THAT...

CANCELLATION OF ITUNES THAT I HAVE NEVER ORDERED

Technician's Assistant: When did you last update iTunes?

NEVER UO DATED ITNEVER USED ITUNES

Technician's Assistant: What have you tried so far with your iTunes?

NOTHING

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

HOW DO I STOP PAYMENT FROM MY CREDIT CARD

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
1/5/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,605
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What exactly are you being charged on your card? Is it iTunes subscription?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 3 months ago
MACBOOK $47.99 APP STORE BIGOLIVE LIVE STREAM 848 0RDER MSZS20L7TW DOCUMENT 155188033916
Email technician: Jess M., Computer Support Specialist replied 3 months ago

Thank you for writing back with that information. Did you see that information on your credit card statement? Have you called your credit card company to make or file a dispute?

Ask Your Own Email Question
Customer reply replied 3 months ago
NEVER GOT ANSWER TOMY PROBLEM DO NOT Charge me for nothing done
Email technician: Jess M., Computer Support Specialist replied 3 months ago

Please let me opt out so that other experts can assist you further.

Ask Your Own Email Question
Email technician: RussellA, Information Systems Manager replied 3 months ago
RussellA
RussellA, Information Systems Manager
Category: Email
Satisfied Customers: 275
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

Please follow the instructions below or via this link: https://www.imore.com/how-to-get-refund-itunes-app-store

How to get a refund using your iPhone or iPad

Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so if you're stuck using the web on your iPhone, iPod touch, or iPad as well. If it's more convenient, you can go directly to problem reporting via your email receipt.

  1. Launch Mail from your Home screen.
  2. Search for "Your receipt from Apple" if it's not immediately visible.
  3. Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there's no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot...)
  4. Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple's problem reports page.
  5. Enter your Apple ID and password ***** prompted.

How to get a refund using the web

If you're not at your computer, or simply prefer to sidestep iTunes, you can still request a refund using any web browser.

Go to Apple's problem reports page: http://reportaproblem.apple.com/ Login with your Apple ID user name (typically your email address) and password.

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

    How to get a refund using iTunes on Mac or Windows

    Launch iTunes on either your Mac or Windows PC. Click on Account. Type in your Apple ID and password ***** prompted.

    Click on See All under your Purchase History.

    You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

    Note on refunds

    App Store refunds typically take a day or two to process and you might get contacted by Apple support to verify the reason for the request.

    1. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for.
    2. Click on Report a Problem at the bottom of the purchase batch.
    3. Click on Report a Problem next to the single item you wish to report. You will be redirected to Apple's problem reports page.

    4. Login with your Apple ID user name (typically your email address) and password.
    5. Select the appropriate tab—all, music, movies, TV shows, apps, or books.

    6. Select Report a Problem to the right of the purchase you want a refund for.
    7. Click on Choose Problem and select your problem from the menu.
    8. Enter details about your problem and then click Submit.

    9. Select the appropriate tab—all, music, movies, TV shows, apps, or books.

    10. Select Report a Problem to the right of the purchase you want a refund for.
    11. Click on Choose Problem and select your problem from the menu.
    12. Enter details about your problem and then click Submit.

    Ask Your Own Email Question
    Email technician: RussellA, Information Systems Manager replied 3 months ago

    Hi there, Congratulations on your retirement! Hope you have a lots of fun!

    Regarding your Pavillion, is this a Windows Logon Password? If so, what Version of Windows are you running? It should tell you during bootup (startup).

    Ask Your Own Email Question
    Email technician: RussellA, Information Systems Manager replied 3 months ago

    oops, that was meant for someone else ;)

    Ask Your Own Email Question
    Email technician: RussellA, Information Systems Manager replied 3 months ago

    I take pride in providing quick solutions to your inquiries. If you are satisfied please mark this as answered, and leave me a rating and feedback. If you have any further questions, please don't hesitate to open another query directly with me.

    Ask Your Own Email Question
    Was this answer helpful?
    Ask RussellA Your Own Question
    RussellA
    RussellA
    RussellA, Information Systems Manager
    Category: Email
    Satisfied Customers: 275
    275 Satisfied Customers
    Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

    RussellA is online now

    A new question is answered every 9 seconds

    How JustAnswer works:

    • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
    • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
    • 100% Satisfaction GuaranteeRate the answer you receive.

    JustAnswer in the News:

    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.

    What Customers are Saying:

    My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

    One Happy CustomerNew York

    Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

    Mary C.Freshfield, Liverpool, UK

    This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

    AlexLos Angeles, CA

    Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

    GPHesperia, CA

    I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

    JustinKernersville, NC

    Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

    EstherWoodstock, NY

    Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

    RobinElkton, Maryland

    < Previous | Next >

    Meet the Experts:

    Jess M.

    Jess M.

    Computer Support Specialist

    7,605 satisfied customers

    Computer Software Support Specialist for more than 10 years

    James K.

    James K.

    Consultant

    1,585 satisfied customers

    Technical Director of IT Company

    Chris L.

    Chris L.

    Support Specialist

    1,518 satisfied customers

    Certified Email Expert with over 10 years experience.

    Kamil Anwar

    Kamil Anwar

    Exchange & Email Consultant

    1,421 satisfied customers

    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

    Frederick S

    Frederick S

    Computer Specialist

    701 satisfied customers

    Computer technician; founder of a home PC repair company.

    IT Miro

    IT Miro

    Computer Scientist

    644 satisfied customers

    Bachelor's Degree in Information Technology, Microsoft Certified Professional

    A. Stevens

    A. Stevens

    Computer Engineer

    530 satisfied customers

    10+ years of Desktop, Laptop, and Server troubleshooting and support.

    < Previous | Next >

    Related Email Questions
    My facebook page is locked and not in English tried to put
    My facebook page is locked and not in English tried to put in new password ***** not accept when put new one in … read more
    Domijones Manalo
    Domijones Manalo
    B. S. in Computer Technology
    20 satisfied customers
    It appears that someone else is using my outlook address. I
    It appears that someone else is using my outlook address. I don't know that anything has been sent to others (presume that it has) but I receive junk emails (some pornographic) showing my email addres… read more
    Ameen Khan
    Ameen Khan
    Senior IT Support Specialist
    Information Technology Management / Computer Science
    2 satisfied customers
    My email is asking me to send a verification code for some
    my email is asking me to send a verification code for some reason to make sure that we are actually using this email. the problem is that it is an old phone number and we don't have access to that pho… read more
    bbao
    bbao
    Freelance IT Consultant
    74 satisfied customers
    I cant figure out how to get started. Been tring for three
    been tring for three days to get started drivingand cant figure out where I went wrong. … read more
    bbao
    bbao
    Freelance IT Consultant
    74 satisfied customers
    My password is not being accepted, its not new ive had it
    My password ***** ***** being accepted, its not new ive had it quite a whtpilep … read more
    Karthik
    Karthik
    Senior Engineer
    Bachelor of Engineering
    91 satisfied customers
    Gmail is all mixed up can someone do it for me I am
    Gmail is all mixed up can someone do it for me I am disabled … read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,395 satisfied customers
    I need to change my email address On my Apple account can
    I need to change my email address On my Apple account can you help me? … read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,395 satisfied customers
    I have a guest on my Hotmail. the name is twinbornmoon264. I
    I have a guest on my Hotmail. the name is ***** ***** do not know if it is a hack ? I entered the game Microsoft solitaire collection and tried to pay with paypal with mbna that is when I saw this acc… read more
    Michael
    Michael
    CEO
    Master\u0027s Degree
    174 satisfied customers
    I must have a virus in my computer, probably in my email.
    I must have a virus in my computer, probably in my email. Windows defender states I do not have a virus. What do I do? … read more
    Jason Jones
    Jason Jones
    AAS Information Technology
    6,322 satisfied customers
    My Gmail account password is hacked & cannot reset.
    My Gmail account password ***** ***** & cannot reset … read more
    bbao
    bbao
    Freelance IT Consultant
    74 satisfied customers
    I received an phone message from Google Chrome asking me to
    I received an phone message from Google Chrome asking me to verify my password, I did. They said they would send an email and I didnt receive it. Then I thought have I just given away my password. Is … read more
    Viet - Computer Tech
    Viet - Computer Tech
    Computer Technican
    Bachelor\u0027s Degree
    955 satisfied customers
    Problem with gmail account only have it in IPad not any
    Problem with gmail account only have it in IPad not any other device and cannot sign in on chrome gmail etc… read more
    David L.
    David L.
    Bachelor\u0027s Degree
    6 satisfied customers
    I need to get my password for my google account. I can be to
    just that i cant get my cell phone to work without my password ***** google account… read more
    Aparna Indresh
    Aparna Indresh
    Engineer
    Electronics & communication engineering
    76 satisfied customers
    I want to retrieve my password for my Hotmail account. It
    I want to retrieve my password ***** my Hotmail account … read more
    Aparna Indresh
    Aparna Indresh
    Engineer
    Electronics & communication engineering
    76 satisfied customers
    I was wondering if I could set up an account. Telus. Web
    My email service provider is telus...can you access telus… read more
    Bhavik Joshi
    Bhavik Joshi
    Computer Science and Engineering
    763 satisfied customers
    I ordered something from Ebay which then sent me to set up a
    I ordered something from Ebay which then sent me to set up a Google account, or rather to update an account. My husband was the one who set up the account, and he died over a year ago. I do not know w… read more
    bbao
    bbao
    Freelance IT Consultant
    74 satisfied customers
    I need to change my email address. But I don't know my
    I need to change my email address. But I don't know my password. … read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,395 satisfied customers
    I was told my card was rejected. I have a new card, same
    I was told my card was rejected. I have a new card, same information on it; with the exception on the back three digits have changed. what do I do? … read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,395 satisfied customers
    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Show MoreShow Less

    Ask Your Question

    x