Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot receive or send E-mail. I am connected to the

Customer Question
I cannot receive or...

I cannot receive or send E-mail.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am connected to the Internet. I am able to receive and send E-mail through the Xfinity website.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No, it was working yesterday, but not today.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

Since I am not receiving E-mail, JustAnswer will not help.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I recently changed from Xfinity to Verizon FIOS.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 24 minutes by:
1/5/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 6 months ago

Who is your e-mail with?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,975 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I asked for my e mail to be restored. I do not want to see
I asked for my e mail to be restored. I do not want to see any of the old. Just E mail service and I first paid 5 dollars then I accepted the 39 dollar one and nothing is fixed yet Richard was the exp… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I cannot open my e mail. Comcadt.net. Apple I pad. Talked to
talked to comcadt xfinity and they advised it may be an I pad problem. I am wondering if my mail has been hacked … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am not receiving emails. Can you help? I am not receiving
Not that I am aware of. I was always receiving them and they just stopped. i dont know why … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I could not send replies to e-mail I was receiving through
I could not send replies to e-mail I was receiving through our home provider xfinity. Talked with them and they had me delete the mail icon from my IPAD set up mail through their website and said to c… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have changed my e-mail address from road runner to gmail.
Hey there! i have changed my e-mail address from road runner to gmail. Until recently, our computer link u[ was through Bright Hose, now its ATT. I can receive my emails on my computer but cannot send… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
As of yesterday I have no longer been able to get my
As of yesterday I have no longer been able to get my Verizon.net e-mail. About a week ago I received a message that Verizon had sold or referred (whatever the case may be) to AOL but that I would be a… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
How do I change my E-mail, I had to give up my standing
How do I change my E-mail, I had to give up my long standing account but i am at a loss about reconnecting with Incredimail?? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I changed from verizon to AOL and now am not able to send or
I changed from verizon to AOL and now am not able to send or receive e-mails on my computer from AOL nor am I able to send e-mails on my IPad or My IPhone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My e mail is working. When I switch to my wifes side she can
My e mail is working. When I switch to my wifes side she can receive e mails no problem, However she cannot send e mails? … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I seemed to have lost Safari on my Mac Computer, my iPhone
I seemed to have lost Safari on my Mac Computer, my iPhone and my iPad. I am unable to use the Safari Website, unable to log onto it after selecting Safari via the Icon for use, unable to use Safari a… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I just switched to Charter Internet from Verizon FIOS. Today
I just switched to Charter Internet from Verizon FIOS. Today my outlook 2010 email would not receive any email. A box pops up saying Receiving reported error (0x800CCC92): Your e-mail server rejected … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
CAN NOT FIND MY EMAIL ACCOUNT CANNOT SEND OR RECEIVE. I HAVE
CAN NOT FIND MY EMAIL ACCOUNT CANNOT SEND OR RECEIVE. I HAVE THREE ICONS FROM COMCAST TO TAP IN TO OPEN MY EMAIL ACCOUNT. OK YESTERDAY TODAY NO. ALL I GET IS XFINITY ADVERSIMENT AND OTHE ACTIVTIES.… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can no longer get my e-mail since I changed from Comcast
I can no longer get my e-mail since I changed from Comcast to AT&T. I retained my Comcast address. also, my password ***** work. I keep changing it & think it's OK but I can,t get in. now I am shut ou… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I tried to send an e-mail but in my haste I accidently mis-spelled
I tried to send an e-mail but in my haste I accidently mis-spelled the name. I keep getting messages that I have an unsent e-mail and do I want to send it. I have tried to go to troubleshoot windows m… read more
Mark
Mark
High School or GED
640 satisfied customers
My e-mail address [email protected] Since I have a Mac
My e-mail address [email protected] Since I have a Mac OSX, I use the mail icon to access my e-mail. However, whenever I delete messages from the Xfinity mailbox, I lose my ability to receive e-mail i… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
My yahoo e-mail [email protected] since changed
My yahoo e-mail [email protected] since changed providers from verizon fios to time warner. My husband tried to change back to [email protected] but was not able to..so he change it [email protected]… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
My outlook 2007 suddenly stopped sending and receiving emails.
My outlook 2007 suddenly stopped sending and receiving emails. No settings were changed. It was working fine last night then this morning it just stopped. We had a violent thunderstorm overnight but I… read more
thetrick327
thetrick327
4 satisfied customers
I have Windows Live Mail. I rec'd a junk email but then I
I have Windows Live Mail. I rec'd a junk email but then I mistakenly clicked on "Add Sender's Domain to Blocked Sender List." Now I can't send out emails to any of my contacts who have that same domai… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x